Idaho - AOC - Data Migration Field Support Technician
Idaho - AOC - Data Migration Field Support Technician
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Job Description
The Data Migration Field Support Techniciansupports data migration efforts for the Idaho Supreme Court in the trial courts. The position is located based inBoise Idaho and requires the resource to be fully onsite for the role but also requires the ability to travel throughout the state.
This position will be travelling to all 44 counties within Idaho for the purpose of the agencys Office 365 migration project performing a variety of duties including but not limited to new hardware deployments portable and remote devices; all peripheral devices; data migration of emails and documents to central M365 tenant. The resource in this role has accountability for computer and equipment inventory. How We Work:
MajorDuties and Responsibilities: (The examples provided do not cover all ofthe duties which the incumbent of this position may be required to perform.)
- Understands court processes to ensure that problem solutions match user needs in an appropriate manner.
- Performs installation configuration and troubleshooting of standard user desktop/laptop computing hardware printers and peripheral devices in accordance with IT procedures.
- Installs configures and maintains software on mobile devices.
- Informs inventory system by keeping uptodate and accurate records of serialized asset information.
- Corresponds with users and staff concerning issue status resolution and task completion.
- Collaborates with IT staff to test troubleshoot and validate new hardware and applications.
- MinimumQualifications:
Educationand Experience:
- Three years of IT support experience.
-
xperience onboarding new users to Microsoft365 with emphasis on Sharepoint OneDrive and Outlook as well as answering general user questions;
Experience migrating end user emails and documents to Outlook and OneDrive;
Experience with troubleshooting and maintaining WindowsActive Directory users computers and policies preferred;
Experience troubleshooting with Microsoft Windows 10;
Experience troubleshooting MicrosoftOffice 2016 including exporting/importing mail calendar and contacts;
Experience with basic network (wired andwireless) configuration and troubleshooting including ping and trace route preferred;
Knowledge of court processes and courtinformation systems preferred;
Skill in providing excellent customerservice;
Ability to travel throughout the stateas needed;
Ability to communicate effectivelyverbally and in writing;
Ability to understand impacts ofsoftware system or application changes on customers;
Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;
Ability to work independently.
Employment Type
Full Time
