Dutch Service Desk Agent
Dutch Service Desk Agent
Posted on :
16-10-2024
Employer Active
1 Vacancy
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Job Description
Tired of the daily grind Break free with an overseas job in vibrant Barcelona! Immerse yourself in a new work environment a different culture and unique experiences. This opportunity promises professional growth and a fresh perspective. Ready for the adventure Explore the details of this exciting position!
Your role
- Provide exceptional support to curators judges the registry and the prosecutors office of the court along with companies and private individuals using digital platforms.
- Handle inbound customer service activities including calls and ticket (email) handling.
- Address inquiries related to general information procedural questions platform issues user access and PC configuration.
- Execute outbound customer service activities such as making callbacks to address questions and provide solutions.
- Send reminder and status update emails to ensure timely communication and resolution.
- Ensure a high standard of customer service throughout all interactions.
- Collaborate with team members to efficiently resolve customer issues.
- Maintain accurate records of customer interactions and transactions.
- Stay informed about the latest updates and features on digital platforms to better assist customers.
- Continuously strive to enhance the overall customer experience.
Profile
- Fluent in Dutch
- Excellent verbal and written proficiency in English.
- Preferably to have an affinity with law/ magistracy.
- Analytical skills problemsolving thinking and a healthy dose of empathy
- Excellent computer skills and a readiness to acquire new tools
Our ideal candidate is
- Communicative
- Disciplined and accurate
- Respectful and positive towards customers
- Solutionoriented thinking
- Patient
- Reliable
Our offer
- Paid training
- Free Spanish lessons (once a week)
- Unique atmospheric peopleoriented call centre with a good dose of fun
- Marketbased basic salary with bonus
- Employee benefits such as meal card transport card and private insurance
- Growth opportunities
Location
Barcelona Spain
Employment Type
Full Time
Key Skills
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