Banquet Operations Manager - Holiday Inn
Posted on :
15-10-2024
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1 Vacancy
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Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
15-10-2024
Job Description
FINANCIAL RETURNS
- Develop and implement Promotions Calendar for F&B products
- Manage special event concepts
- Anticipate market changes and review operations when necessary
- Conduct competitor analysis
- Upsell property facilities
- Actively pursue cost saving measures
- Recycle wherever possible
- Liaise with Sales Manager during tender process to obtain new accounts Food and Beverage specific
- Manage wage and beverage cost
- Forecasting
- Stock control
- Analyse food and beverage statistics through pointofsale system
- Monitor upselling process and revenue on regular bases
- Under the assistance of the senior Finance Manager coordinate the preparation of the Departmental annual budget and work to achieve the budget by monitoring and controlling the departmental operations considering revenue and expenditure
- On an ongoing basis control and analyze departmental costs to ensure performance against budget implementing corrective measures where necessary to produce positive business results
- Effectively manage staffing costs by preparing efficient work schedules in line with legal requirements
PEOPLE
- Effectively manage the restaurant by ensuring the following:
- Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
- Supervise all restaurant Team and assure all standards are maintained
- Open and close restaurant with full responsibility on hand
- Adhere to opening and closing procedures
- Adhere to bill paying procedures
- Conduct effective shift briefings ensuring all staff are aware of VIPs special occasions daily specials; emphasis on upselling certain products; etc.
- Personally meet and farewell a minimum of 80% of your customers
- Encourage and motivate staff to provide optimum service during all shifts
- Morning Briefing focuses
- Forecast busy operation vs last year
- Communicate upselling items focus Beverages and Particular dishes
- Communicate any People Birthday/ Events/ activities
- Motivate and Inspire team
- Coach Coach and Coach
- Provides leadership and guidance to all team members
- Conduct interviews of potential employees who have been recommended by Personnel
- Work within the companys Human Resource Management System to ensure the departmental performance of staff is productive. Duties include:
- Plan for future staffing needs
- Recruit in line with company guidelines
- Prepare detailed induction programs for new staff
- Maintain a comprehensive current and guest focused set of departmental standards and procedures and oversee their implementation
- Ensure training needs analysis of your departmental staff is carried out and training programs are designed and implemented to meet needs
- Actively work at developing your staff and identify high potentials
- Maintain training records for all direct reports and ensure they do the same for their staff
- Conduct probation and formal performance appraisal in line with company guidelines
- Coach counsel and discipline staff providing constructive feedback to enhance performance
- Approve leave requests after considering peaks and troughs in the business
- Regularly communicate with staff to maintain good relations
GUEST EXPERIENCE
- Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
- Create positive publicity opportunities
- Manage customer database and utilize effectively
- Review Guest Comments Card & Feedback and handle personally with care
- Check reservation list and VIP booking / big groups assuring proper preparation
- Assure the manning is up to Par for the forecasted operation
- Visit tables and check on guest on an ongoing basis
- Handle guest complaint and assure superior service is provided at all times and No Guest leaves the hotel not happy.
- Demonstrate service attributes in accordance with industry expectations and company standards including:
- Being attentive to Guests
- Accurately and promptly fulfilling Guests requests
- Anticipate Guests needs
- Maintain a high level of knowledge which affects the Guest experience
- Demonstrating a service attitude
- Taking appropriate action to resolve guest complaints
- Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
- Coordinate the daytoday operations of the Banquet floor to obtain maximum profit and maximum guest satisfaction
- Greet function organizers on arrival and ensure that their requests are dealt with
RESPONSIBLE BUSINESS
- Check food timing / drink timing as needed
- Support by running food (taking food out) to tables as needed during busy operation
- Prebus tables as needed during busy operation
- Assure that the opening procedures and closing procedures check list for each outlet is properly implemented
- Assure the weekly maintenance and other preventive maintenance is ongoing
- Ensure the details on the event order are delivered
- Follow up problems which may arise from event order and room allocations and rectify as soon as possible
- Maintain master file of banquet functions
- Supervise VIP functions as required
- Oversee all service and set ups
- Ensure rooms quality of food and final set up are inspected regularly
- Ensure all equipment requests are fulfilled
- Weekly Tasks
- Revenue / Forecast
- Motivational team upselling program
- Scheduling / vacations / Overtime / Causals / Manning
- OnJob Weekly Training / focuses
- New initiatives
- Notice boards
- Recognitions
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