Internship - Customer Relations mwd
Internship - Customer Relations mwd
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Job Description
Tianshi GmbH is a part of Tiens Group a multinational conglomerate specializing in health wellness and lifestyle products. With operations in over 100 countries Tianshi GmbH is committed to improving the quality of life for its customers by offering innovative products that combine traditional Chinese medicine with cuttingedge scientific research.
Currently we are looking for an Intern in Customer Relations duration: 6 months (with possibility of extension)
Tasks
Are you passionate about customer service and eager to learn about the dynamics of international business Join us at Tianshi GmbH as a Customer Relations Intern and gain valuable experience in a fastpaced and globally connected environment.
Key Responsibilities:
- Respond to customer inquiries via phone email and live chat.
- Provide information about products and services.
- Resolve customer complaints and issues in a timely and empathetic manner.
- Collaborate with team members to enhance the customer experience.
- Participate in training sessions and team meetings.
- Assist with additional customer service projects as needed.
- Provide excellent customer service to Tianshis networks across Europe via online and offline channels
Organize prepare and actively participate in events meetings and training sessions.
Requirements
- Excellent knowledge of German and English in both written and spoken (Turkish as a plus)
- strong communication skills
- excellent online/offline marketing skills
- Active motivated team player; able to work independently
- PC skills with the MS Office package
Benefits
- The office has excellent public transport connections
- A motivated team that supports each other
- The opportunity to contribute your individual strengths
- Coffee tea and water are freely available
- Broad TIENS product portfolio with attractive employee discounts
Employment Type
Full Time
