Operations Specialist

Roles and responsibilities

We are looking for an operations specialist to manage all aspects of our company's daily operations. The operations specialist's responsibilities include managing inventory, ensuring the correct ordering of supplies, seeing to the maintenance and replacement of operational equipment, optimizing processes, overseeing the operations team, and liaising with external stakeholders.

• Manage the executive's calendar, scheduling appointments, coordinating travel arrangements, and preparing detailed itineraries.
• Screen and prioritize incoming emails, calls, and correspondence on behalf of the executive.
• Conduct research, compile data, and prepare reports, presentations, and other materials as necessary.
• Coordinate meetings, take detailed notes, and follow up on action items.
• Maintain electronic and physical filing systems and records efficiently.
• Provide exceptional customer service to both internal and external stakeholders.
• Assist with special projects and administrative tasks as assigned.
• Managing day-to-day operations.
• Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards.
• Assisting with the implementation of new processes and procedures.
• Identifying ways to improve customer experiences.
• Ordering supplies and maintaining inventory levels.
• Overseeing the operations team and assigning tasks.
• Training new employees and ensuring that health and safety regulations are followed.
• Interacting with customers and suppliers, answering questions, and resolving issues.
• Tracking and reporting on operational performance.
• Maintaining policy and procedure documents.

Desired candidate profile

• Bachelor's degree preferred.
• 2+ years of experience as an operations specialist or in a similar role.
• Project management and leadership experience.
• Ability to analyze and improve operational processes.
• Strong people management and organizational skills.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and time management skills.
• Detail-oriented.
• Strong office administration background
• Fluent in English
• Proficient in CRM and performance systems
• Negotiation Skills.
• Communication skills.

  To be successful as an operations specialist, you should be committed to improving customer experiences and able to ensure operational efficiency. Ultimately, a top-notch operations specialist should have excellent organizational, people management, and problem-solving skills.