Community Carer

Roles and responsibilities

Providing periodic updates to Management.

-Creating regular (weekly, monthly, quarterly, half annual & annual) reports on the status and upcoming trends to manage the community as well as to moderate guidelines.

-Recommending improvements and enhancing processes with more efficient and productive strategies.

-Ensuring all complaints are responded to and resolved as per agreed SLA’s through CRM.

-Ensuring that all team members are following the agreed process via CRM on a day-to-day basis.

-Ensuring the team is focused on following and completing their agreed KPIs.

-Ensuring that team members’ needs are fulfilled.

-Providing full support needed to community management operations and administration team members.

-Receiving and reviewing the Internal Approval notes from all Team members on a weekly basis. These forms are to be handed to the department Head before the weekly CCMM.

-Handling any escalation received from the operations and administration sector.

-Ensuring the management vision and goals are understood and followed by team members.

-Assessing team members and providing them with coaching sessions, when necessary, on a monthly basis.

-Receiving a self-review from each team member on a monthly basis.

-Ensuring that departmental KPIs are fulfilled within the year as submitted.

• Empathy and Compassion: Genuine care for the well-being of others and the ability to provide emotional support.
• Adaptability: Flexibility to respond to changing client needs and varying work environments.
• Team Player: Ability to collaborate with multidisciplinary teams, including healthcare providers, social workers, and community organizations.
• Self-Motivated: Initiative to work independently while effectively managing time and responsibilities.

Additional Requirements:

• Knowledge of local resources and community services available to support clients.
• Familiarity with relevant regulations, policies, and best practices in community care.
• Valid driver’s license and reliable transportation may be required for community outreach.

Desired candidate profile

• Experience in case management, outreach, or direct service provision is desirable.

Key Skills:

• Interpersonal Skills: Strong ability to build rapport with clients and foster trusting relationships.
• Communication Skills: Excellent verbal and written communication skills for effectively interacting with clients, families, and community partners.
• Cultural Competence: Understanding and respect for diverse backgrounds, and ability to work with individuals from various cultural, socioeconomic, and ethnic backgrounds.
• Problem-Solving: Strong analytical and critical thinking skills to assess client needs and develop appropriate care plans.

Personal Attributes:

• Empathy and Compassion: Genuine care for the well-being of others and the ability to provide emotional support.
• Adaptability: Flexibility to respond to changing client needs and varying work environments.
• Team Player: Ability to collaborate with multidisciplinary teams, including healthcare providers, social workers, and community organizations.
• Self-Motivated: Initiative to work independently while effectively managing time and responsibilities.

Additional Requirements:

• Knowledge of local resources and community services available to support clients.
• Familiarity with relevant regulations, policies, and best practices in community care.
• Valid driver’s license and reliable transportation may be required for community outreach.