Service Coordinator
Service Coordinator
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Job Description
Service Coordinator
Key Responsibilities
Primary responsibilities (reporting to Senior Service Coordinator):
Receive and log all incoming service calls from customers
Allocate Engineering resource to ensure successful and timely completion of service calls
Ensure that all service calls are cleared and paperwork completed
Organise Engineer diaries to ensure that time is allocated productively
Maintain the outofhours callout rota for Engineers and ensure that cover is provided at all times
Maintain service contract files ensuring that all information is up to date and accurate
Arrange routine maintenance visits for contract customers and ensure that these are completed on schedule
Collate and file routine maintenance documentation
Produce quotations for the supply and / or installation of common parts
Order parts as and when requested
Liaise with Subcontractors to arrange installation and service calls as and when required
Secondary responsibilities (reporting to Office Manager):
Answer overflow of telephone calls
Assist in overflow of administration and office requirements which may include:
Overtime or flexibility in hours
Partaking in team building exercises
The company may from time to time require you either orally or in writing to perform other duties according to operational needs providing that in changing your duties at any time the company does not act unreasonably having regards to your qualifications experience and potential.
Task Frequency
On Demand:
Answer incoming telephone calls and create service work orders
Monitor emails and create service work orders
Book PPM calls
Every 3060 minutes:
Monitor progress of Engineer activity and allocate calls accordingly to ensure that contracted response times are met
Update end user helpdesk systems
Check any incomplete calls and arrange return visits
Order equipment or request quotes as necessary
Daily:
Enter new work orders from the previous night s activity
Contact LSPs for updates on the activity of their calls
Provide feedback to end users of the day s calls
Produce invoices for the day s calls
Produce internal report for the day s activity
Produce check in report for the following day s activity
Ensure that outofhours cover is in place for the coming night / weekend
Employment Type
Full Time
