drjobs Senior Service Desk Technician

Senior Service Desk Technician

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Job Location drjobs

Eynsham - UK

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

Why join us

At Get Support we offer more than just a job; we provide a dynamic and enriching environment with a host of exceptional benefits. Here youll find tailored training and development opportunities to nurture your skills and a clear path for career progression. We pride ourselves on promoting from within our talented team ensuring your professional growth.

Get Support is the perfect partner for the UKs small and mediumsized businesses providing every aspect of computer hardware and software support and a great deal more.

Due to our continued growth we are recruiting for a customerfocused enthusiastic Senior Service Desk Technician to join our team.

As a Senior Service Desk Technician (Tier 2) at Get Support your mission is to deliver professional customer service and technical support to our valued clients. You will play a crucial role in ensuring the smooth operation of their IT systems ensuring operational Key Performance Indicators are met and contract obligations are fulfilled.

IT Support (remote and onsite) responsibilities include:

  • Providing efficient and effective customer service to endusers and stakeholders.
  • Logging and managing incoming issues through our ITSM software.
  • Diagnosing and resolving complex issues escalated by Tier 1 Service Desk Technicians.
  • Collaborating with Tier 3 Service Desk Technicians when necessary to resolve issues.
  • Prioritising and managing your workload to meet client SLAs.
  • Coordinating with third parties to install configure and deploy software.
  • Setting up and deploying new users hardware and software.
  • Adhering to company policies procedures and best practices.
  • Documenting and updating records pertaining to supported networks and devices.

To excel in this role you should have proven experience in an IT support environment preferably within an MSP. You should show strong customer service skills be organised and possess strong communication problemsolving and IT skills along with:

  • Solid understanding of Windows Server including Windows Server 2012/2016/2019/2022 Active Directory and Server Roles and Features (Group Policy DHCP DNS NTFS File Permissions Remote Desktop Roles Microsoft Exchange).
  • Advanced experience with Windows 10.
  • Familiarity with Office 365 licensing and administration.
  • Basic understanding of TCP/IP networking.

A full UK driving licence would be beneficial.

If youre passionate about technology thrive in problemsolving and are committed to providing toptier customer service apply today using the link below. We welcome candidates from all backgrounds.

Location: Eynsham (officebased with occasional site visits when required hybrid after probation)

Working Hours: Monday Friday 9am to 6pm

Salary: dependant on experience

Employment Type

Full Time

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