Regional IT Support Leader for North America
Regional IT Support Leader for North America
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Job Description
Job Description: Regional IT Support Leader for North America
Position Overview:
The Regional IT Support Leader for North America is a seniorlevel role responsible for overseeing IT support services and leading IT projects across multiple offices delivery centers and locations within the region. Reporting to the Global CIO this position is based in New York City and provides VIP IT support to the executive leadership team including the CEO while supporting over 3000 employees across the U.S. As part of the CIO leadership team the role requires close collaboration with other global IT leaders to align support services with organizational objectives. The focus is on delivering seamless internal IT support and managing IT service processes projects and vendor relationships.
Key Responsibilities:
Internal IT Support Services: Deliver highquality IT support services throughout North American operations ensuring business continuity and operational efficiency while adhering to global standards and adapting to local needs.
IT Service Management: Implement and maintain IT service management processes including asset management incident/request management problem and change management and availability and capacity management.
IT Projects: Lead regional IT projects focused on improving IT infrastructure and support services. Ensure projects are completed on time within budget and aligned with organizational goals.
Relationship Management: Cultivate relationships with key OEMs and vendors to negotiate contracts and secure optimal technical and financial agreements for North American IT operations.
VIP Support: Provide dedicated highpriority IT support to the CEO and executive leadership team resolving any issues promptly and minimizing disruptions.
Collaboration: Work with global IT leaders to ensure regional IT strategies are aligned with global objectives. Contribute to global IT initiatives and collaborate on enduser support applications infrastructure and security services.
Leadership: Lead and manage the North American IT support team promoting a collaborative highperformance culture. Mentor and develop team members to enhance their skills and career growth.
Compliance and Best Practices: Ensure IT operations comply with internal policies and regulatory requirements. Implement best practices and maintain security measures to protect IT assets and data.
Strategic Planning: Develop strategic plans for the North American IT support function aligning with overall business goals. Identify potential risks and continuously seek opportunities for improvement and innovation.
Qualifications:
Educational Background: Bachelor s degree in Information Technology Computer Science or a related field.
Experience: 1520 years of experience managing IT support services and projects across multiple locations ideally in a regional or global capacity. A background in IT services is advantageous.
Technical Skills: Strong knowledge of Microsoft technologies infrastructure (networks servers onpremise and cloud systems like Azure AWS OCI) and security hardware/software (e.g. SASE). Familiarity with monitoring and service management tools such as ServiceNow and BMC.
Soft Skills: Excellent organizational and leadership abilities strong communication and interpersonal skills and the ability to manage multiple tasks in a fastpaced environment.
Additional Requirements: Proven experience in building relationships with OEMs and vendors providing VIP support to senior leadership and strategic problemsolving and decisionmaking abilities.
Employment Type
Full Time
