Manager Senior

Roles and responsibilities

We are seeking a dedicated person to assume comprehensive oversight of our financial crime investigations teams, spearheading the development and implementation of an advanced strategy to combat fraud and money laundering through rigorous, high-calibre investigations.

This role will report to the Director of Risk Operations and be instrumental in not only developing the team but also in ensuring the consistent attainment of both established and newly developed performance metrics.

The ideal candidate will possess a sophisticated blend of expertise in financial crime domains, including Fraud, Anti-Money Laundering (AML), and Counter-Terrorist Financing (CTF), coupled with a strong foundation in operations management. Success in this role will demand exceptional capabilities across management, strategic data analysis, cost management, workforce planning and risk mitigation. Additionally, the role holder will be expected to drive complex optimisation initiatives that enhance operational efficiency and effectiveness across the board.

What excites you

• Accountability for the delivery of GoCardless' fraud investigation metrics
• Lead our investigations teams, ensuring daily performance meets and exceeds expectations
• Deliver expert technical support and comprehensive training & mentoring to the team
• Oversee comprehensive performance reporting and conduct in-depth data analysis to identify critical pain points and uncover strategic opportunities for enhancement and innovation
• Work closely with second-line risk teams to identify and transfer relevant risk activities into financial crime investigations (first-line)
• Identify, define and implement strategies to continuously enhance team performance - both short and long-term

Desired candidate profile

What excites us

• You have 5+ years of leadership experience in financial crime with deep subject matter expertise
• You are passionate about building high-performance teams and have a track record of success
• You have a recognised qualification related to financial crime such as ACAMS or ICA
• You know how to balance risk, customer experience and operational efficiency
• You have a strong technical understanding of financial crime, and an excellent ability to break complex problems down and communicate them
• You have a strong track record managing relationships at a senior level
• You are solution-oriented and don’t shy away from challenging the status quo by bringing viable, alternative solutions to the table
• You bring the hustle and are thoroughly able to prioritise, organise and execute demanding workloads

This role ideally suits someone who has worked in a compliant and high-growth business. However, our team comes from various backgrounds, and we welcome diversity if you're unsure, please apply. We look forward to meeting you.