Junior HelpDesk Officer
Junior HelpDesk Officer
Posted on :
15-10-2024
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Job Description
This is Junior Level Helpdesk Position (IT Students can Also Apply) Remote Job.
Objectives of this role
- Provide quick and effective assistance with information technology systems
- Guide customers remotely and in person through systems configuration troubleshooting and maintenance
- Listen attentively to customers questions and concerns and offer optimal solutions
- Prioritize customer satisfaction in all communications directing unresolved issues to nextlevel personnel
- Work with desktop support engineers to provide customers with superior service
- Represent Company X with professionalism and integrity while helping to advance our company mission
Responsibilities
- Respond to tech inquiries via email through online chats over the phone or in person
- Inform customers about IT products and services
- Walk customers stepbystep through the problemsolving process
- Help with troubleshooting hardware and software
- Follow up with customers to ensure satisfactory service
- Communicate customer feedback to the appropriate internal team members
Skills and qualifications
- Excellent problemsolving and analytical skills
- Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
- The ability to break down technological processes and deliver clear stepbystep instructions
- Patient friendly demeanor with a great aptitude for listening
- Strong verbal and written communication skills
- Commitment to providing exceptional customer service
Preferred qualifications
- Passion for problemsolving and customer service
- Tech savvy with experience working in a techrelated field
- Ability to diagnose and resolve a variety of technical issues
- Teamoriented mindset with an openness to constructive feedback
- Eagerness to learn new technologies and systems
- Experience working as an IT help desk technician or in a similar customer support role
Remote Work :
No
Employment Type
Full Time
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