Cloasble Role- OTSDesktop Support IManageLegal

Job Title: Desktop Support/ iManage/Lega/OTS

Location: Los Angeles CA Onsite need local
Duration: 6 months

Interview mode : Video Interview

Visa: Any visa except h1b

Must have linkedIn

Job Description:

Note:

*** We need: A junior to mid level Desktop ( MS Office Suite Office 365 e.g. Outlook Word PowerPoint & Excel) support type resource with experience in OTS (Office Technology Support) in a Legal environment using iManage software. The User Support Specialist supports the local office and working in conjunction with other offices to support the Firms Partners and CSuite Executives. The OTS department manages the Firms user IT software hardware AV and telephone support providing a white glove service for the Firms local users. ***** THIS IS A WHITE GLOVE DESKTOP SUPPORT POSITION IN A LAW FIRM. EVERYTHING ELSE IS A PLUS.

This position is onsite 5 days a week in their Los Angeles office.

**CANDIDATES NEED TO HAVE EXCELLENT COMMUNICATION SKILLS AS THIS IS A PRESTIGEOUS LAW OFFICE.

**Candidates must have Long Projects/Good Tenure Excellent communication skills and a State issued ID (Not Bills) showing they are Local.

DESCRIPTION

Please send candidates who meet or exceed the Below experience:

***** THIS IS A WHITE GLOVE DESKTOP SUPPORT POSITION IN A LAW FIRM. EVERYTHING ELSE IS A PLUS.

Just a quick note getting a new role with a global law firm in their LA office OTS is Office Technology Support ..so more of a desktoptype of person who ideally has some law firm experience. Using a tool called iManage is a huge plus. This is more of a juniorlevel role

Associates degree or 2 years college courses required

2 to 4 years of relevant experience required

Ability to effectively present information verbally and in writing

Strong attention to detail

Must be able to work collaboratively in a team environment

Ability to carry out instructions furnished in written oral or diagram form

Ability to work in fastpaced environment meet and exceed deadlines

Proficiency in latest version of MS Office Suite Office 365 e.g. Outlook Word PowerPoint & Excel

Knowledge of Document Management Systems (DMS) e.g. File Site/iManage

Strong customer service skills and ability to interact with upper management providing white glove service

Ability to configure install and maintain PC operating systems and related devices

Experience supporting handheld devices and associated software and devices

Strong hardware/PC peripheral troubleshooting skills

Responsibilities

The User Support Specialist supports the local office and working in conjunction with other offices to support the Firms Partners and CSuite Executives

The OTS department manages the Firms user IT software hardware AV and telephone support providing a white glove service for the Firms local users

The role will require a hardworking dedicated professional looking to expand their IT knowledge and become an integral part of a technology support service

Provide assistance by liaising with clients via email telephone ticketing system or in person as needed

Respond promptly and effectively to user inquiries troubleshooting hardware software network AV and telephone issues

Prioritize and manage IT support for VIPs and Executive Suite members ensuring expedited resolution and personalized service

Develop and maintain strong relationships with VIPs understanding their specific needs and preferences to provide tailored IT solutions

Offer proactive IT maintenance and support for VIPs to prevent issues before they occur and provide immediate onsite or remote assistance when needed

Coordinate with other departments to ensure that VIPs have seamless access to all technologyrelated services and that their confidential information is securely handled

Diagnose and resolve technical issues relating to desktop and laptops various operating systems applications peripherals and handheld devices

Escalate calls to the appropriate support teams with the assistance of the OTS Manager and maintain visibility to ensure efficient resolution of all escalations

Prioritize support requests and keep clients informed of the status of their query

Maintain accurate records of all service desk interactions including issue descriptions troubleshooting investigative steps taken and resolution details

Utilize knowledge base articles and departmental documentation to find solutions

Participate in team meetings training sessions and service improvement sessions both locally and globally

Assist with the planning scheduling and execution of computer equipment installations imaging upgrades and effectively escalating user requests problem trends and business need where required

Assist with planning and leading training workshops designed to increase skills in specific areas of IT based on support call trends

Help maintain and keep inventory of all stock including but not limited to laptops desktops phones mobile devices printers and all desktopbased IT peripherals

Assist with the removal and setup of computer hardware and software as part of office moves

Assist with the setup configuration and troubleshooting of AV equipment for meetings conferences and events

Assist users in operating AV equipment providing guidance and troubleshooting as needed

Any other adhoc duties/projects as required by the Houston or global OTS management team

Work with 3rd level support diagnosing and troubleshooting escalated issues

Perform other duties as needed

Job description

The User Support Specialist supports the local office and working in conjunction with other offices to support the Firms Partners and CSuite Executives. The OTS department manages the Firms user IT software hardware AV and telephone support providing a white glove service for the Firms local users. The role will require a hardworking dedicated professional looking to expand their IT knowledge and become an integral part of a technology support service.

RESPONSIBILITIES:
Provide assistance by liaising with clients via email telephone ticketing system or in person as needed.
Respond promptly and effectively to user inquiries troubleshooting hardware software network AV and telephone issues.
Prioritize and manage IT support for VIPs and Executive Suite members ensuring expedited resolution and personalized service.
Develop and maintain strong relationships with VIPs understanding their specific needs and preferences to provide tailored IT solutions.
Offer proactive IT maintenance and support for VIPs to prevent issues before they occur and provide immediate onsite or remote assistance when needed.
Coordinate with other departments to ensure that VIPs have seamless access to all technologyrelated services and that their confidential information is securely handled.
Diagnose and resolve technical issues relating to desktop and laptops various operating systems applications peripherals and handheld devices.
Escalate calls to the appropriate support teams with the assistance of the OTS Manager and maintain visibility to ensure efficient resolution of all escalations.
Prioritize support requests and keep clients informed of the status of their query.
Maintain accurate records of all service desk interactions including issue descriptions troubleshooting investigative steps taken and resolution details.
Utilize knowledge base articles and departmental documentation to find solutions.
Participate in team meetings training sessions and service improvement sessions both locally and globally.
Assist with the planning scheduling and execution of computer equipment installations imaging upgrades and effectively escalating user requests problem trends and business need where required.
Assist with planning and leading training workshops designed to increase skills in specific areas of IT based on support call trends.
Help maintain and keep inventory of all stock including but not limited to laptops desktops phones mobile devices printers and all desktopbased IT peripherals.
Assist with the removal and setup of computer hardware and software as part of office moves.
Assist with the setup configuration and troubleshooting of AV equipment for meetings conferences and events. Assist users in operating AV equipment providing guidance and troubleshooting as needed.
Any other adhoc duties/projects as required by the LA or global OTS management team.
Work with 3rd level support diagnosing and troubleshooting escalated issues.
Perform other duties as needed.