Front Desk Agent - Millennium Central Kuwait Downtown
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Salary Not Disclosed
1 Vacancy
Job Description
As a Front Desk Agent you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle checkin and checkout processes respond to guest inquiries and ensure a smooth and positive experience throughout their visit. Additionally you will maintain accurate guest records handle reservations and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.
Key Job Responsibilities:
- Deliver efficient courteous and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
- Personally greet guests by name if known escorting them to their rooms to create a sense of anticipation and welcome.
- Conduct inroom and hotel familiarization assisting guests with inquiries or requests related to hotel activities.
- Stay informed about hotel information and local services including operating hours promotions events attractions and other relevant details to effectively respond to guest queries.
- Maintain awareness of daily rate levels and occupancy levels for accurate decisionmaking.
- Adhere to Front Desk cashiering standards ensuring precise handling of all incidental charges using computerized Front Office systems.
- Process accounts seamlessly from checkin to checkout ensuring the accurate posting of all incidental charges.
- Safeguard guest privacy by refraining from disclosing any guest details.
- Demonstrate a thorough understanding of the hotels policies procedures and service standards possessing comprehensive knowledge of hotel facilities and current events.
- Uphold environmental health and safety standards in alignment with organizational policies.
- Adhere to the companys environmental health and safety procedures and policies.
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Employment Type
Full Time
