Assistant Reservations Manager - Marriott International Inc
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Job Description
Job Category Reservations
Location Sheraton Grand Doha Resort & Convention Hotel Al Corniche Street Doha Qatar Qatar VIEW ON MAP
Schedule FullTime
Located Remotely N
Relocation N
Position Type Management
JOB SUMMARY
Assists with the soliciting and managing of reservations salesrelated opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively upsells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 3 years experience in sales and marketing guest services front desk or related professional area.
OR
- 2year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; 1 year experience in the sales and marketing guest services front desk or related professional area.
CORE WORK ACTIVITIES
Understanding Markets & Maximizing Revenue
- Identifies new reservations sales business to achieve personal and property revenue goals.
- Understands the overall market competitors strengths and weaknesses economic trends supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Monitors same day selling procedures to maximize room revenue and control property occupancy.
- Gains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program/event.
Conducting Daily Reservations Sales Activities
- Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Uses sales resources and administrative/support staff effectively.
- Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).
- Assists with monitoring accuracy of reservation sales orders within tracking systems.
- Tracks noshow reservations and processes charges.
- Manages wait list and prioritizes order of wait list contacts to be made.
- Prepares work and maintenance orders.
Providing Exceptional Customer Service
- Supports the companys service and relationship strategy driving customer loyalty and satisfaction by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Executes and supports the companys customer service standards and propertys brand standards.
- Provides excellent customer service consistent with the daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Sets a positive example for guest relations.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to the company.
- Handles guest complaints and disputes following the instant pacification procedures.
Additional Responsibilities
- Utilizes intranet for resources and information.
- Creates contracts as required.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.
When you join the Sheraton family you become a member of its global community. Weve been a place to gather and connect since 1937. At Sheraton associates create a sense of belonging in more than 400 communities around the world. We invite we welcome and we connect guests through engaging experiences and thoughtful service. If youre a team player who is excited to deliver a meaningful guest experience we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be The Worlds Gathering Place. In joining Sheraton Hotels & Resorts you join a portfolio of brands with Marriott International. Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you.
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Employment Type
Full Time
