Live Chat Representative
Live Chat Representative
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Not Disclosed
Salary Not Disclosed
Job Description
TEC is a vertically integrated petroleum industry engineering and construction services company. TEC offers Web based/ Online Compliance Solutions engineering testing and compliance and construction services.
TEC Accutite has more than three decades of experience providing deep expertise exceptional service and advanced technology solutions to customers in the Bay Area and across North America. Our singular focus is to provide customers solutions for all their fuel storage and environmental compliance needs.
The construction process is broken up into three distinct phases: Preconstruction/Predevelopment Construction and Post Construction/Close Out. At Wonder Works we pride ourselves on the quality of services we provide within each phase. Unlike other builders we offer flexibility in Delivery Methods for all phases of the work. Each situation and phase is unique and in order to be successful one cannot always follow established paradigms. We can act as General Contractor DesignBuilder Construction Manager and even Developer.
We are looking for a dynamic and customerfocused Live Chat Representative to join our Customer Support team. The ideal candidate will be responsible for providing realtime support to our customers through live chat resolving their queries and issues efficiently. If you have excellent communication skills and a passion for helping others we want to hear from you!
Responsibilities:
Engage with customers in realtime through live chat to provide support and assistance
Resolve customer queries complaints and issues in a timely and professional manner
Identify and escalate complex issues to the appropriate team or department
Maintain accurate records of customer interactions and transactions
Provide feedback and suggestions for improving the customer experience
Qualifications:
High school diploma or equivalent
Previous experience in customer service or a similar role
Excellent communication skills both written and verbal
Ability to multitask and work under pressure
Proficiency in typing and using live chat software
Skills:
Strong problemsolving skills
Empathy and patience when dealing with customers
Ability to work independently and as part of a team
Attention to detail and accuracy
Flexibility to work in a fastpaced environment
Employment Type
Full Time
