Lounge Server

Roles and responsibilities

An Executive Lounge Server comforts executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel.

What will I be doing?

As an Executive Lounge Server, you will comfort executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Host contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
Process accurately check-ins and check-out
Ensure that all Guest supplies and amenities are offered and replenished to the required standards
Stay current with all hotel services as well as VIP requests and special events
Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
Project a professional manner with an emphasis on hospitality and Guest service
Comply with Hotel security, fire regulations and all health and safety legislation
Execute tasks as instructed by the Executive Lounge Supervisor or Manager
Serve your role and Team in an environmentally-coCustomer Service:

Greet and welcome guests as they arrive at the lounge, ensuring a friendly and inviting atmosphere.
Provide attentive and personalized service to guests, addressing their needs and preferences.
Menu Knowledge:

Have a thorough understanding of the lounge menu, including food and beverage offerings, specials, and ingredients.
Make recommendations based on guest preferences and dietary restrictions.
Order Taking and Service:

Accurately take guest orders for food and drinks, entering them into the POS system.
Serve food and beverages promptly, ensuring presentation and quality standards are met.nscience manner

Desired candidate profile

Executive Lounge Server serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous Front Office experience in the hotel, leisure or retail sector
Calm, efficient and organised
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in Executive Lounge in a hotel environment
Multi-lingual
Good knowledge of food and beverage service standards.
Basic math skills for handling transactions and managing checks.
Ability to work as part of a team and provide excellent customer service.