Job Objective:
To manage the daytoday activities related to Microsoft Office 365 and IT Infra Assets
Role and Responsibilities:
- Office 365 user management
- User administration and access management Exchange SharePoint OneDrive
- Assigning / Removing licenses based on TMS and Service Requests
- Troubleshooting O365 related access issues
- Maintain and periodically review the email forward requests
- Maintain and periodically review external sharing privileges
- Periodically reconcile VPN users with Active Employees
- Coordinating with Senior Manager to facilitate license requirements.
- Monitor and prioritize the service requests to improve employee experience and meet defined SLAs
- Investigate and confirming the issues identified by the L1/L2 resources for replacement of faulty
hardware and software.
- Participate in Endpoint security implementation and monitor on daytoday basis
- Monitor Firewall Email Gateway Security when needed
- Coordinate with Firewall ISP Endpoint Security Support teams to resolve the issues
Qualifications and Education Requirements:
- Graduate from Computer Science
Skills:
- Good communication skill
- Time management
- Attention to details
Office 365,Troubleshooting,Firewall,Email Gateway Security,Endpoint Security