Room Attendant

Roles and responsibilities

A Room Attendant is responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience while managing guest requests in a timely manner.

What will I be doing?

As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A Room Attendant will also be required to manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Clean guest bedrooms and bathrooms
• Vacuum rooms and corridors
• Change and replenish bed linen, towels and guest amenities in line with company guidelines
• Undertake regular deep cleaning tasks
• Restock and maintain trolley on daily basis
• Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired to create an uninterrupted or impaired stay for the Guest
• Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
• Be environmentally aware
• Dispose of waste accordingly
• Manage guest requests in a timely and efficient manner
• Comply with hotel security, fire regulations and all health and safety legislation
• Carry out lost property procedures
• Assist other departments wherever necessary and maintain good working relationships

Desired candidate profile

A Room Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Ability to work on their own or in teams
• Flexible and reliable
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Hotel experience
• Experience in a similar position
• Attention to Detail: Ability to notice and address cleanliness and maintenance issues in guest rooms.
• Time Management: Efficient in managing time and prioritizing tasks to ensure timely room turnovers.
• Physical Stamina: Capability to perform physical tasks, including lifting, bending, and standing for extended periods.
• Customer Service Skills: A friendly and helpful demeanor when interacting with guests.

• Personal Attributes:

• Reliability: Punctual and dependable with a strong work ethic.
• Team Player: Ability to work collaboratively with other staff members and contribute to a positive work environment.
• Adaptability: Flexibility to respond to changing priorities and guest needs.
• Commitment to Quality: Dedication to maintaining high standards of cleanliness and guest satisfaction.