Training Specialist
Training Specialist
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Will formulate and conceptualize training modules based on the needs of the employees and the management
- Will be responsible for managing the activities involved in the design preparation delivery and need assessment of training and development programs for company managers and employees
- Will help determine company needs for leadership development succession planning career management interpersonal skills and communication training
- Will conduct product training for new hires as well as product training before endorsing them to operations as well as refresher and upskilling initiatives
- Will research the latest trends in training provided
- Will evaluate employees improvement based on the training provided
- Will develop methods for evaluation of program effectiveness
- Will prepare program reports
- Will perform other duties and/or special projects as necessary
- Identify training needs and organize training interventions to meet quality standards
- Evaluate employees through call listening sidebyside live monitoring (quality assurance)
- Will monitor trainee performance from training up to nesting before endorsing them to operations
- Will provide floor support to agents when not in training
Requirements
- Atleast 1 year of experience as a BPO Trainer is required.
- Experience as a Product Trainer preferred.
- Experience with ramping programs (handling consecutive Product Training classes).
- Experience in formulating and conceptualizing training modules; able to design prepare deliver and assess training and development programs.
- Experience in conducting New Employee Onboarding Orientation and Product Training.
- QA Experience (call/chats/emails auditing/monitoring) is a plus but not required.
Atleast 1 year of experience as a BPO Trainer is required. Experience as a Product Trainer preferred. Experience with ramping programs (handling consecutive Product Training classes). Experience in formulating and conceptualizing training modules; able to design, prepare, deliver, and assess training and development programs. Experience in conducting New Employee Onboarding, Orientation, and Product Training. QA Experience (call/chats/emails auditing/monitoring) is a plus but not required. Work Hours and Shifts - Full-time onsite work in either the Cebu or Makati office. - Night shift (8 PM - 5 AM) Please note that you will need to prepare a brief 15-minute demo presentation on any topic for the final interview.
Education
Bachelor's degree
Employment Type
Full Time
