CONVERSION RETENTION AGENTS
CONVERSION RETENTION AGENTS
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description: Experienced Conversion & Retention Agents
Location: Sri Lanka
Job Type: Fulltime
Languages Required: Indian Languages (Hindi Tamil etc.) Filipino French Malaysian Japanese
About Us:
We are a leading organization dedicated to providing exceptional customer service and innovative solutions to our clients. Our team is passionate about customer satisfaction and were looking for experienced Conversion & Retention Agents to join our dynamic team in Sri Lanka.
Position Overview:
The Conversion & Retention Agent will play a crucial role in driving customer engagement and loyalty. You will be responsible for converting leads into customers and retaining existing customers through effective communication and relationshipbuilding strategies. The ideal candidate will be fluent in one or more of the required languages and possess a robust understanding of sales and customer service principles.
Key Responsibilities:
- Engage with potential customers through various channels (phone email chat) to convert leads into sales.
- Develop and maintain strong customer relationships to enhance retention and loyalty.
- Identify customer needs and recommend appropriate products or services.
- Utilize datadriven strategies to track performance and optimize conversion rates.
- Handle customer inquiries complaints and feedback in a professional manner.
- Collaborate with marketing and sales teams to implement effective retention strategies.
- Conduct followup communications with existing customers to ensure satisfaction and address concerns.
- Provide product knowledge and support to customers enhancing their overall experience.
- Maintain accurate records of customer interactions and transactions.
Qualifications:
- Proven experience as a Conversion or Retention Agent Sales Representative or in a similar role.
- Exceptional communication skills in one or more required languages (Indian Filipino French Malaysian Japanese).
- Strong understanding of customer service principles and sales techniques.
- Ability to work in a fastpaced environment and handle multiple tasks effectively.
- Proficient in using CRM systems and other relevant software.
- Excellent problemsolving skills and attention to detail.
- Positive attitude and a passion for providing outstanding customer service.
What We Offer:
- Competitive salary and incentives based on performance.
- Relocation package to assist with the move to Sri Lanka.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- Additional benefits such as health insurance paid time off and more.
Remote Work :
No
Employment Type
Full Time
