Infrastructure Specialist
Infrastructure Specialist
Posted on :
14-10-2024
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Job Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a trusted engineering construction and project management partner to industry and government. Differentiated by the quality of their people and their relentless drive to deliver the most successful outcomes they align their capabilities to their customers objectives to create a lasting positive impact. Since 1898 they helped customers complete more than 25000 projects in 160 countries on all seven continents that have created jobs grown economies improved the resiliency of the worlds infrastructure increased access to energy resources and vital services and made the world a safer cleaner place.
Job Title: Infrastructure Support Specialist
Location: Glendale AZ 85301
Duration: 12 Months
Job Type: Contract
Work Type: Onsite
JOB DESCRIPTION:
- The Infrastructure Support Specialist will support local IS&T infrastructure and services including hardware software and operating system video conferencing network troubleshooting printing infrastructure to support internal customers.
Job Responsibilities:
- Responsible for servicing incident and request tasks for deployed infrastructure services to endusers including moves adds and changes.
- Technical expertise will also include training problem resolution hardware software and operating system upgrades for end user computing devices (PCs as well as mobile devices)
- Follows the established technology standards policies and support processes.
- Helps establish and monitor metrics on service delivery and customer satisfaction.
- Responsible for providing enduser support for collaboration technologies including video conferencing Smart displays like Surface Hubs Skype for Business Microsoft Teams
- Supports Local Area Network and Wireless Network etc.
- Supports end user requirement associated with Active Directory DHCP DNS print and file services (including Follow Me Print).
- Manages and maintains local assets and configuration items in ServiceNow.
- Perform moves adds and changes.
- Participate in special projects as assigned.
- Travel to offices/ job sites for short term project support
- Provides proactive and timely support to executives and VIPs
Basic Qualifications:
- Bachelors degree in Computer Science Information Technology or related field OR 7 years of related IT experience (in lieu of degree).
- 1 years of experience providing enduser IT support with a proven ability to setup and support hardware peripheral devices software video conferencing and operating systems.
- 1 years of experience with incident and request management system like ServiceNow.
- 1 years of experience supporting executives and VIPs.
Additional Information:
- Experience with identification evaluation prioritization of and resolution for hardware and software incidents and requests.
- Communicate effectively with Customers other departments within the organization and function within a local and distributed team environment.
- Work within a local team environment as well as the extended Corporate IS&T staff
- Understanding of basic networking technologies and principles.
- Must have the ability to work in a demanding environment managing multiple priorities.
- Ability to identify plan install and support offsite meetings and conferences as needed.
- Ability to lift 50 lbs.
- A certification preferred
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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