Desktop Support Engineer
Desktop Support Engineer
Posted on :
13-10-2024
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Job Description
Location: Zebulon NC (Onsite)
Hire Type: Full Time / Permanent Hire
Hire Type: Full Time / Permanent Hire
Job Responsibilities:
A Desktop Support engineer is responsible for troubleshooting the issues that appear on the companys network. They resolve the issues of the clients with their knowledge of hardware and software applications. Following are some duties and responsibilities that they may need to perform:
Addressing user tickets for issues regarding hardware software and networking
Assisting customers through installing applications and computer peripherals
Providing technical support either by visiting onsite or through remoteaccess systems
Providing IT networks and customer services to users inside and outside the company
Guide users with stepbystep instructions to resolve the issues
Customising the desktop applications as per the needs of users and clients
Advising on software and hardware upgrades
Maintaining a log of job tickets and maintenance tasks
Send the unresolved issues to the next level of the support team
Ensuring that the client systems are working fine
Creating technical reports and manuals
Keep up with current breakthroughs in computing technology and research its reviews.
A Desktop Support engineer is responsible for troubleshooting the issues that appear on the companys network. They resolve the issues of the clients with their knowledge of hardware and software applications. Following are some duties and responsibilities that they may need to perform:
Addressing user tickets for issues regarding hardware software and networking
Assisting customers through installing applications and computer peripherals
Providing technical support either by visiting onsite or through remoteaccess systems
Providing IT networks and customer services to users inside and outside the company
Guide users with stepbystep instructions to resolve the issues
Customising the desktop applications as per the needs of users and clients
Advising on software and hardware upgrades
Maintaining a log of job tickets and maintenance tasks
Send the unresolved issues to the next level of the support team
Ensuring that the client systems are working fine
Creating technical reports and manuals
Keep up with current breakthroughs in computing technology and research its reviews.
Employment Type
Full Time
Key Skills
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