Service Technician

Duties: In a timely and efficient manner perform duties required to maintain a quality service outlet for the repair of Hilti equipment.Maximize productivity within Repair Operations while delivering high quality timely repairs of Hilti tools and enhancing the valueadded image associated with owning a Hilti tool. Contribute to the Companys financial success through COGS control process improvement and cost containment throughout the repair process .Provide bestinclass tool repair service in support of Hiltis Lifetime Service value proposition. Principle Duties and Responsibilities: Adhere to the worldwide Champion 3C Strategy of: Customer We aspire to be our customers best partner. Their requirements drive our actions. Concentration We focus on products and markets that allow us to achieve and sustain leadership positions. Competency We are committed to excellence in innovation total quality direct customer relationships and effective marketing. Maintain superior technical knowledge and skills through continuous professional development by studying and reviewing online repair manuals schematics and technical files Perform high quality repairs to Hilti products through proper problem diagnosis and application of prescribed corrective measures while utilizing appropriate tools and systems Use hand scanners to receive diagnose pick spare parts repair and complete the repair of Hilti tools Conduct final functional and safety testing after every repair to ensure customer safety Through continuous inventory accurate picking of spare parts and identifying and increasing inadequate safety stock levels assist in maintaining adequate parts inventory and ensuring best inclass repair service to Hilti customers Assist Senior Repair Technician in maintaining rapport and communication through daily contact with customers and/or sales personnel Travel to participate in Tool Repair Workbench Summits to assist with benchmarking repairs reducing cost of goods sold and standardizing repairs throughout the repair network Provide data and information to Hilti quality and product managers that are used to identify potential improvements to the overall quality and safety of Hilti tools Maintain work areas tools and assigned equipment in a proper organized order thus enabling the incumbent to perform the job in a timely safe and efficient manner Follow company policies procedures and rules Follow and abide to the companys culture values and principles Perform other duties as assigned by supervisor Adverse Work Conditions: Workshop environment subject to heat cold noise dust and other particles Must have the ability to use hand tools and equipment to disassemble and assemble power tools Safety Equipment Required: Must observe and abide by all safety regulations as required by Hilti and Occupational Health and Safety Standards (OSHA) Must wear steel toe boots safety glasses safety vest and other safety equipment as required when working in the facility and/or operating machinery Physical Requirements: Occasionally lift up to 70 lbs. Stand for long periods of time and perform repetitive reaching bending and climbing. Must be able to stand for up to 8 hours daily while performing tool repairs at workstation

Skills: Experience in mechanical or electrical repairs Experience using Windows applications preferred

Education: High School Diploma/GED or equivalent experience required

Required Skills: SAFETY STANDARDS
Additional Skills: SCHEMATICSCOGSSALES PERSONNELOPERATIONSINVENTORYMARKETING

Minimum Degree Required: Completed High School (Diploma or GED)
Hours Per Day: 8.00
Hours Per Week: 40.00
Languages: English( Speak Read Write )
Department: REPAIR MONTREAL*Repair :
Job Category: Industrial