Genesys Developer
Genesys Developer
Posted on :
13-10-2024
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Job Description
-
- Job Title: Genesys Developer
- Location: Malvern PA (Onsite)
- Mode of Hire: Contract
Job Description
- Providing L2 Support for Genesys PureEngage Connect Applications.Genesys PureCloud
- Created and configured all the required fields like Queues Skills Data actions Data tables Wrapup codes Schedules and Policies for recordings
- Implementation and support of inbound/outbound interaction management solutions for different customers
- Monitoring the complete Genesys Infrastructure Support maintain and test CTI Genesys Call Routing
- Performing Health Checks of Genesys Applications. Genesys contact center application support during Server patching and database activity
- Creating Route Point DNs ACD ID Persons VQ GQ etc. in CME.Analyzing TServer / SIP Server logs for troubleshooting URS logs for the call flow and troubleshooting
- Loading and Releasing Strategy from the Route Point as per the Change Request
- Supporting and maintaining Genesys contact center software
- Provide technical support on planned patching activities for Windows and Linux environment.
Employment Type
Full Time
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