Collections Officer
Collections Officer
Posted on :
13-10-2024
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Job Description
JOB DUTIES AND ESSENTIAL FUNCTIONS
- Collection Efficiency
- Conducts daily collection activities (e.g. field visits) to resolve and prevent account delinquency
- Maintains an efficient and updated record of status of collection efforts
- Maintains proper recording and documentation of field expenses to monitor and track operational expenses
- Assists in the filing of collection cases (as needed)
- Prepares monthly collection and delinquency account reports and initiates and/or makes recommendations for remedial actions.
- Keeps the collection team informed of critical issues that may affect operations.
- Works with Collections Supervisor in setting and meeting collection goals and strategies.
- Customer Relationship Management
- Engages clients and attends to their inquiries according to companys customer service standards.
- Advises clients of necessary actions and strategies for debt repayment.
- Suggests ways to improve customer service practices based on daytoday client interactions in the branch.
Remote Work :
No
Employment Type
Full Time
Key Skills
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