Apptad - Technical Support

Responsible for Problem Management for Red Hat Unix AIX providing RCA for cornice issues.rn Responsible for managing High Severity incidents Working with Major incident and Technical Board for faster resolution to P1and P2 tickets.rn Ensuring the smooth transition for upcoming Site and delivered this to offshore team.rn Preparing Run Book and technical documents for BAU Work.rn Act as a mentor to L1 s and L2 s in solving technical issue Documentation SLA management and some part of technical trainingrn (1.) To ensure customer engagement or satisfaction and reference ability (2.) To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of margin are met. (3.) To anchor process improvement o rcompliance (human error reporting) and other organizational initiatives (automation Lean IT implementation) (4.) To guide manage develop engage the team therby ensuring employee retention (5.) To ensure upskillor creation of resources through internal academies or trainings and growth rotation

Experience

712 Years

Qualification

BTech

Skill (Primary)

Data CenterWindowsWindows