Italian Customer Support In Porto
Italian Customer Support In Porto
Posted on :
13-10-2024
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Job Description
Key Responsibilities:
- Provide customer support in Italian for inquiries related to products services orders and billing via phone email and chat.
- Troubleshoot and resolve customer issues with efficiency and professionalism.
- Collaborate with internal teams to address more complex issues and ensure customer satisfaction.
- Maintain detailed and accurate records of all customer interactions in the system.
- Follow company guidelines and procedures to ensure consistent service delivery.
- Meet or exceed individual and team performance metrics including response time and resolution quality.
Qualifications:
- Native Italian speaker with excellent written and verbal communication skills.
- Fluent in English for internal communication and documentation.
- Previous experience in customer service call centers or related roles is preferred but not mandatory.
- Strong problemsolving abilities and a customerfirst attitude.
- Proficiency in using computers CRMs and customer support software.
- Ability to work effectively in a team environment and handle stressful situations.
What We Offer:
- Competitive salary and benefits package.
- Opportunity for professional growth and career advancement.
- A dynamic and supportive work environment.
- Health insurance and wellness programs.
- Paid time off including vacation and holiday allowances.
Remote Work :
No
Employment Type
Full Time
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