NC - CoR - Microsoft 365 M365 Administrator- Junior

The City of Raleigh is seeking an experienced Microsoft 365 (M365) Administrator to oversee the configuration deployment maintenance and optimization of our organizations M365 environment.

This role requires a deep understanding of M365 services including Exchange Online SharePoint Online Teams and related technologies. The City of Raleigh continues to grow its investment in both M365 and the Microsoft Azure ecosystem. The ideal candidate will have a proven track record of implementing and managing complex M365 deployments in enterprise environments.

This role is a hybrid position offering remote work two days a week. Three days of work will be on site in our citys Central Communication Center.

Responsibilities:

M365 Deployment and Configuration

o Design plan and implement M365 solutions to meet the organizations business needs and technical requirements.

o Configure and customize M365 services including Exchange Online SharePoint Online Teams OneDrive for Business and Office 365 applications.

o Implement security and compliance features such as data loss prevention (DLP) conditional access and information protection policies.

Identity and Access Management

o Manage user identities and access controls using Entra ID and M365 admin center.

o Help implement single signon (SSO) and multifactor authentication (MFA) via Azure to enhance security and user experience.

o Configure rolebased access control (RBAC) and privilege management to enforce least privilege access principles.

Exchange Online and Microsoft Teams

o Administer Exchange Online including mailbox management distribution lists mail flow rules and message hygiene settings.

o Configure and manage Microsoft Teams for collaboration including channels meetings chat and integration with other M365 services.

o Optimize SharePoint Online sites and libraries for document lifecycle management version control and collaboration workflows.

Data Management and Governance

o Implement data governance policies and retention labels to classify protect and manage data across M365 workloads.

o Monitor data usage and storage consumption optimizing resources and addressing potential compliance risks.

o Collaborate with stakeholders to define and enforce information lifecycle management (ILM) policies and procedures.

Monitoring and Troubleshooting

o Monitor the health and performance of M365 services using builtin tools and thirdparty monitoring solutions.

o Troubleshoot and resolve technical issues related to M365 services collaborating with Microsoft support as needed.

o Perform root cause analysis of incidents and implement preventive measures to minimize future disruptions.

User Training and Support

o Provide training and support to endusers on M365 applications and features promoting best practices for productivity and collaboration.

o Develop and maintain selfservice resources such as knowledge base articles FAQs and video tutorials.

o Assist with user onboarding and offboarding processes ensuring a seamless transition of access and data.

Continuous Improvement and Innovation

o Stay current with M365 updates releases and roadmap announcements evaluating new features and capabilities for adoption.

o Identify opportunities to utilize the Power Platform for process automation workflow optimization and cost reduction within the M365 environment.

o Engage with stakeholders to gather feedback prioritize enhancements and drive continuous improvement initiatives.

Required Qualifications

Associates degree in Computer Science Information Technology or related field.

13 years of experience as a M365 Administrator or similar role in an enterprise environment.

Proficiency in configuring and administering M365 services including Exchange Online SharePoint Online Teams and Entra ID.

Strong understanding of identity and access management concepts including SSO MFA RBAC Zero Trust and Conditional Access policies.

Excellent problemsolving skills and ability to troubleshoot complex technical issues across M365 workloads.

Strong communication and interpersonal skills with the ability to collaborate effectively with crossfunctional teams and stakeholders.

Preferred Qualifications

Bachelors degree in Computer Science Information Technology or related field.

35 years of experience as a M365 Administrator or similar role in an enterprise environment.

Strong familiarity with the Information Technology Infrastructure Libr ary (ITIL) process including change management and IT service management.

Proficiency in PowerShell scripting for automation and management of M365 environments.

Experience with M365 security and compliance features such as DLP information protection and audit logging.

Relevant Microsoft or cloud certifications such as MS900 MS102

Experience in the Azure environment for both government and commercial tenants.

Familiarity with Intune SCCM or Endpoint Manager for application and device management.

About City of Raleigh IT

The IT Department plays a major role in the Citys endeavors toward innovation and is recognized as one of the top Smart Cities.

The Citys IT Department is recognized for:

Smart 20 Award (2024)

Smart Cities of North America award (SCNAA) from IDC Government Insights (2024)

Climate Action: Land Use and Equity Award recipient as a part of the Raleigh Environmental Awards (2024)