IT Assistant
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Be part of a dynamic story of growth and innovation across Africa and join a dedicated team focused on delivering the most advanced and design led work environments for large multinational and local corporations operating on the Continent.
KOFISI is Africas leading flexible workspace provider offering enterprise all in one Memberships to the most sophisticated productive and engaging office environments available. Owned by Sunbird Business Services KOFISI has 6 Centres in Nairobi and is operational in a further 4 gateway cities including Lagos and Dar Es Salaam.
KOFISI believes that employees are the most important part of any business and by providing a work environment that supports and stimulates its Members through leading space design the latest technology and front foot hospitality services they will feel motivated and inspired to do their best everyday.
First and foremost KOFISI supports the productivity of business through first class hospitality service and in order to maintain our brand position as the flexible office industry leaders we ask that every member of our team is motivated to deliver an incredible customer service every day.
All our personnel no matter what their role should be driven towards making every Members day hassle free leaving them to concentrate on the most important aspects of their business. If youd like to be part of an exciting and innovative serviceled journey and your skills energy and experience fit we hope youll apply for a position with KOFISI.
Job Purpose
The IT Assistant will be responsible for implementing and maintaining all ICT systems and processes providing frontline support to help users handle issues with computer programs hardware and peripherals. He/ She should always strive to research suggest and implement new innovations within ICT that increase efficiency in the company. The IT Assistant utilizes technical and creative problemsolving techniques ensuring overall smooth running of all Centres within budget.
Overall Duties and Responsibilities
Phone billing software
o Ensures timely and accurate dissemination of phone records to each Centre every billing date from 3CX phone system
Network mapping
o Ensure all mapped resources are accessible to appropriate users on the network from the application server
o Ensure all network resources are well maintained secured and on proper backup systems
o Ensure client networks and network resources are well maintained.
Firewall appliance
o Manage configure and maintain all Sonicwall appliances on the network to ensure that corporate browsing policies are adhered to
o Manage security policies to ensure threats from outside are kept at bay
o Manage monitor and secure VPN tunnels on the KOFISI Wide Area Network
o Liaise with the supplier when need arises
o Ensure the equipment is on proper backup system
Internet Access
o Ensure the internet is always up and running and follow the right procedures whenever there is an outage from an ISP
o Monitor usage trends analyze gateway reports to advice on overall bandwidth requirements
User support
o Ensure all KOFISI machines are properly running and loaded with proper software
o Ensure that client onboarding procedure is followed with regard to IT procedures
o Help troubleshoot and diagnose clients machines and advise on solutions if problem cannot be resolved
o Train Centre teams on basic IT setup and troubleshooting procedures for clients within their centers
Backup
o Ensure regular backup of all KOFISI machines is done per KOFISI policies and procedures
Client onboarding
o Ensure that all ICT requirements are met and the client is properly setup to access all network resources necessary i.e. internet phones and printer
General support
o Advise KOFISI administration when acquiring new IT equipment and source for reliable suppliers
Voice Over Internet Protocol (VOIP)
o Ensure the entire phone system is always up and running
o Directly responsible for any outages from local telcos i.e. liaise with support to troubleshoot and make sure service is restored ASAP
o Ensure configuration is done properly to accommodate SRST (Survivable Remote Site Telephony)
o Ensure the phone system is secure from any unauthorized access both from within and without the KOFISI Wide Area Network
o Directly manage the call manager in terms of any configuration to accommodate client onboarding and exiting
o Liaise with the supplier incase of any problem I cannot resolve on my own
Switches and wireless access points
o Ensure the switches and access points are properly configured and secured
o Ensure the wireless is accessible by authorized persons only
o Ensure all appliances are on proper power backup systems
Power Backup
o Ensure all power backup systems are checked on an regular basis to ensure 100% uptime on all internet network and access control equipment
Website
o Basic knowledge on website design and maintenance WordPress
Network infrastructure
o Installation and termination of any new network infrastructure that might be required like Cabling
Switches Patch Panels
o Trace and fault finding on network infrastructure
Requirements
Qualification & skills
o Fluent in French Arabic and English
o Bachelor s degree in Computer Technology from a recognized institution
o Network mapping
o Interaction and configuration of Cisco systems and appliances (routing and switching)
o Basic troubleshooting
o Good knowledge of Cisco equipment
o Good knowledge of VLAN
o Well presented presentable appearance pleasant maintains eye contact engagement and approachable
o Reliable and able to work over weekends and overtime when required
o Good communication and reporting skills
o Strong time management skills
o Excellent organizational team and analytical skills
Experience
o Desirable at least two years experience in the ICT industry
o Programming experience would be beneficial
Employment Type
Full Time
