Level 1 Desktop Support Engineer Singapore
We re on the lookout for a skilled and enthusiastic Level 1 Desktop Support Engineer to join our team in Singapore! Youll be supporting the employees of a wellknown global brand in the food industry ensuring their technical needs are met efficiently and effectively. This is a oneyear contract role with the possibility of extension offering a fantastic opportunity to work with cuttingedge technologies while developing your career in IT support.
What you ll do:
- Be the first point of contact for employees needing help with their desktops laptops mobile devices or other peripherals.
- Troubleshoot and resolve issues on both Windows and Mac platforms as well as mobile devices running iOS and Android.
- Set up and configure desktops laptops printers mobile phones and other peripherals.
- Provide easytofollow guidance for users installing new applications.
- Document technical issues and resolutions in our internal system and escalate complex issues to the next level of support when necessary.
- Assist with asset management office moves and onsite support ensuring devices are inventoried and functioning smoothly.
- Offer "White Glove" VIP support to key users providing fast troubleshooting proactive support and tailored training on new tools.
- Work closely with other teams following instructions to handle smart hands and eyes tasks for network devices and IMAC processes.
Requirements
What we re looking for:
- Technical expertise: A Bachelor s degree in Computer Science (or related field) and certifications like CompTIA A or MCP.
- Handson experience: At least 18 months of experience in IT support with a solid grasp of troubleshooting.
- Problemsolving skills: You love taking on challenges and finding creative solutions to technical issues.
- Communication: Strong interpersonal and customer service skills are a must.
- Flexibility: You re adaptable ready to handle a dynamic work environment and available for occasional offhours or weekend shifts.
Location: 21 Biopolis Road Nucleos North Tower #0510 Singapore 138567
Benefits
Join us to work with a leading brand gain valuable experience and make an impact!
Proficiency in Windows OS Proficiency in MS Office Proficiency in printing Proficiency in mobile devices Troubleshooting
Education
Technical or IT-related degree