Icelandic Customer Support Agent
Icelandic Customer Support Agent
Posted on :
13-10-2024
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Job Description
Responsibilities:
- Communicate effectively with Icelandicspeaking customers via phone email and chat to address inquiries and provide support.
- Ensure a high level of customer satisfaction by understanding and meeting customer needs promptly and professionally.
- Resolve customer issues by utilising problemsolving skills and collaborating with relevant internal teams.
- Maintain accurate and detailed records of customer interactions in our customer relationship management (CRM) system.
- Stay informed about company products services and policies to assist customers effectively.
- Contribute to a positive team environment and share insights to enhance overall customer support quality.
Requirements:
- Fluent in spoken and written Icelandic .
- Strong communication and interpersonal skills.
- Customerfocused
Remote Work :
No
Employment Type
Full Time
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