Information Technology Systems Support Specialist Level III

Requisition Id :

2811

Title :

Information Technology Systems Support Specialist Level I/II RTH.01

Req. Owner :

Shrikant Joshi

Client :

County of Sacramento DTECH (Department of Technology)

Work Location City:

Sacramento

Work State :

California

Expected Start Date :

Nov/05/2024

Expected End Date :

Nov/05/2025

Description :

Seeking an individual to perform a wide range of advanced system support duties in a support

desk/applications/desktop/field environment. Candidate would provide effective support for

enterprise client/server desktop computer systems network systems and business applications

along with providing information technology support to Department of Human Assistance specific

applications.

Candidate should have the ability to:

• Operate maintain and perform repairs on information technology equipment and software.
• Perform complex duties related to troubleshooting configuring performing diagnostics and assignment specific desktop and network hardware and software issues and respond appropriately to customer service requests
• Operate maintain and perform repairs personal computers and peripherals
• Assist with imaging set up and deployment for a PC/Laptop telework deployment and monitor upgrade throughout the Department of Human Assistance.
• Provide 2nd level help desk support
• Lift equipment that weighs up to 50 pounds
• Have a valid California Drivers License Class C
• Candidate should have the knowledge of:
• Microsoft Operating systems including Windows 10; Windows 11 a plus
• Microsoft 365 products
• Imaging software and automated imaging processes
• Principles and practices of customer service
• Principles and practices of troubleshooting computer system hardware and software problems

IT Staffing Contract Hiring Request and Approval form for an Information Technology Systems Support Specialist Level I/II contractor. Please limit resumes submitted to your top two (2) candidates that can be available for an interview anticipated on October 24th25th. Virtual interviews will NOT be accepted. This position will be 100% onsite. The interview and work location will be at 3075 Prospect Park Drive Rancho Cordova CA 95670. The anticipated timeframe of this role will be 910 months.

Competencies :

N/A

No. of Positions :

1

Employment Type :

Contractor W2 or 1099 okay

Bill Rate:

$50.00

Travel Paid :

No

Type Of Candidate Needed :

EitherEmployee Or Sub