Genesys Cloud Engineer
Genesys Cloud Engineer
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Job Description
Location : Alpharetta GA
Type: C2C/W2/Fulltime
Job Description
- We need a Genesys IVR/ACD/Routing Engineer for one of our partner clients. We need only immediate joiners.
- Years of experience needed 6 to 8 years
Technical Skills:
A top ten global financial investment firm.
Design implement and help maintain Genesys Cloud CX solution focusing on integration and deployment in a cloud environment.
Configure and manage IVR (Interactive Voice Response) and ACD (Automatic Call Distribution) Required.
Experience working with building and reviewing interactive flows using Genesys Designer Required.
Experience with legacy Genesys (Engage) and migrating call and routing flows from Engage to Cloud CX is a desired plus!
Experience with Genesys WFM/WFO to optimize contact center operations is a plus.
Accustomed to collaborating with crossfunctional teams including IT Operations Call Centers management and external vendors to ensure seamless functionality and scalability of the Genesys contact center system.
Experience with Conversational & Generative AI is not required but considered a plus.
Must have excellent communication and documentation skills.
Adept at using visual diagram tools (i.e. Visio LucidChart etc.)
Experience working with financial / banking / investment firms is a plus.
Skills
PRIMARY COMPETENCY : Genesys PRIMARY SKILL : Genesys Developer PRIMARY SKILL PERCENTAGE : 80 SECONDARY COMPETENCY : Testing SECONDARY SKILL : IVR Testing SECONDARY SKILL PERCENTAGE : 20
Employment Type
Full Time
