Service Lead for Red Prairie

Role Service Lead for Red Prairie

Location Phoenix AZ Onsite

Roles & Responsibilities : Service Lead for Red Prairie role involves managing and maintaining critical applications within the ASM framework. Here are the key responsibilities and qualifications:

1.Application Support: Provide guidance and assistance in the development and evolution of applicable Business Architecture Capability Models.

2.Technical Expertise: Troubleshoot and resolve application or infrastructure issues related to Red Prairie.3.Relationship Management: Collaborate with senior business leaders operations risk and compliance teams.

4.Global Coordination: Represent local business requirements within the global technology organization.5.Process Adherence: Ensure adherence to firmwide and regulatory requirements.6.Incident and Problem Management: Oversee measurement reporting and resolution of incidents and problems within Investments IT.

Desired Skills:1. Red Prairie WMS Technical Skills:

a. Configuration and Customization: Proficiency in configuring and customizing the Red Prairie WMS to meet specific business requirements.

b. System Administration: Ability to manage and maintain the Red Prairie WMS environment including user access security settings and system performance.

c. Integration Knowledge: Understanding of how Red Prairie WMS integrates with other systems (e.g. ERP inventory management) for seamless data flow.

d. Troubleshooting and Issue Resolution: Skills in diagnosing and resolving technical issues related to the WMS platform.

2.Business Operating Models: Understand overall business operating models and underlying technical architecture.

3.Collateral Management: Experience with Apex Collateral and Apex SecFin.4.Business Objects: Familiarity with Business Objects and relevant applications.

5.Leadership and Soft Skills:

a. Team Management: Effective leadership to guide and motivate team members allocate tasks and ensure smooth operations.

b. Communication: Clear communication with stakeholders clients and crossfunctional teams to address challenges and drive success.

c. ProblemSolving: Quick thinking and adaptability to handle operational issues optimize processes and improve service delivery.

d. CustomerCentric Approach: Prioritizing customer satisfaction and maintaining positive relationships.

Desired Experience : Overall 12 years of Service Lead Red Prairie experience including:

1.Minimum of 5 years of experience in Configuration and Customization.

2.Minimum of 5 years of experience in System Administration and Troubleshooting and Issue Resolution.

3.Education: Relevant degrees such as Bachelors and Masters in Computer Science Education Technical Business Engineering or Information Technology.

4.Certifications: Consider certifications like ITIL CISSP PMP ISO SOC2 ITSM PCI AWS AJAX CSS.5.Experience: Familiarity with Red Prairie and supporting technology architecture.

(1.) To ensure process improvement and compliance in the assigned module and participate in technical discussionsorreview.

(2.) To create work plans monitor and track the work schedule for on time delivery as per the defined quality standards.

(3.) To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.

(4.) To develop and guide the team members in enhancing their technical capabilities and increasing productivity.