Service now Architect

We are actively hiring for Service Now Architect

Location: Baltimore Maryland (Onsite)

C2C or W2

Long term contract

Architect configure and customize the ServiceNow platform to meet the organizations specific needs and requirements from multiple teams within the organization.

Define and manage data structures such as tables fields and relationships.

Architect design and implement business rules workflows and UI policies.

Define roles and groups required for each workflow; access and permissions based on organizational requirements.

Provide support for workflow or story related issues.

Enhance the existing Incident management workflows and define SLAs and Approvals

Design and implement Problem Management processes in ServiceNow according to Agency requirements

Design and implement the Change Management module according to the Agency requirements and ITIL best practices

Design and implement the Service Catalog.

Create and manage service requests and service offerings as defined by the Agency

Integrate ServiceNow with internal applications.

Implement automation through workflows scripting and orchestration

Develop and maintain reports and dashboards to provide insights into IT service performance.

Customize and configure reporting tools within the ServiceNow platform

Ability to create and customize reports and dashboards within ServiceNow.

Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB)