Intake Specialist
Intake Specialist
Posted on :
12-10-2024
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Job Description
Job: Intake Specialist
Location : Indiana Civil Rights Commission 100 North Senate Avenue Room N300 Indianapolis IN 46204
Job Description
- Candidate provides timely appropriate and professional responses to all public contact with the Commission. Intake/Case Control staff shall answer questions makes referrals draft complaints and forward calls to appropriate Commission staff. The Intake/Case Control staff serves as a professional staff member within the Commission and provides a frontline response to the public for questions and issues concerning the Commission. This position requires a strong level of organization as well as interpersonal skills integrity and sound judgment. The candidate is privy to sensitive and highly confidential information and receives instructions for new and complex tasks.
- Responsibilities include but are not limited to the following
- Respond to online inquiries regarding the filing of complaints
- Effectively interview potential Complainants
- Analyze and summarize information received from online inquiries
- Prepare investigative work case files for investigations
- Send Notice of Complaints and interrogatories to relevant parties
- Provides excellent customer service via telephone and in person
- Responsible for monthly reporting
- Analyze and apply relevant laws to establish jurisdiction over cases for ICRL enforcement areas
- May be responsible for drafting appropriate motions before the Commission including but not limited to administrative dismissals and default orders
- Research databases for correct contact information for relevant parties and witnesses
- Other duties as assigned
Preferred Experience
- Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws
- Ability to interpret analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law
- Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed
- Interpersonal skills especially when dealing with the publicDetail orientated work ethic
- Strong organizational skills with the ability to manage various projects simultaneously
- Working knowledge of computers and Microsoft Office Suite
- Ability to type with speed and accuracy
- General knowledge of functions of other departments and agencies and their relationships to the intake/case control division
- Ability to communicate effectively and ability to establish cooperative work relationships
- Minimum 6 months of administrative experience
- Required
- 6 Months
- HS diploma or GED required
- Required
- Previous legal course work paralegal type coursework
- Required
- Working knowledge of computers and Microsoft 365
- Required
- Ability to effectively communicate both orally and in writing
- Required
- Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws
- Required
- Ability to type with speed and accuracy
- Required
- Ability to interpret analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law
- Highly desired
- Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed
- Highly desired
- Strong organizational skills with the ability to manage various projects simultaneously
What we are:
My3Tech is an IT services firm focused on catalyzing transformational IT initiatives of its clients through deep domain knowledge technology expertise and customer commitment. A trusted longterm service provider for various state governments across both the software product development and IT Staff Augmentation. Certified Minority Business Enterprise (MBE) with over 13 years of experience. We are CMMI Level 3 Certified for both IT Development and IT Services ISO 27001:2022 certified for Information Security Management and ISO 9001:2015 certified for Quality Management Systems.
Employment Type
Full Time
Key Skills
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