NOC Technician

Job Title: NOC Tech I
Location: Kansas City MO
Reports to: NOC Manager

The NOC Tech I is responsible for network monitoring and maintenance of the SONET DWDM IP and Ethernet networks. This role provides indepth support for the clients Transport network IP Ethernet networks and voice services. As a first responder in the Network Operations Center (NOC) the NOC Tech I triages customer issues troubleshoots network alarms creates trouble tickets and provides updates to customers ensuring timely resolution of network incidents. The position operates in a 24x7 environment requiring the ability to prioritize and manage network issues effectively.

In addition to monitoring the role involves performing basic system administration tasks such as troubleshooting patching and automating routine processes. The NOC Tech I also escalates incidents as needed and communicates with other departments vendors and customers.

Network Monitoring & Incident Management (80%)

• Monitor manage and maintain edge network devices including telecommunications circuits routers switches firewalls VoIP systems and failover solutions across Segras network.
• Perform Event and Incident Management in accordance with established procedures.
• Create triage and resolve trouble tickets including remote testing and troubleshooting Segra services such as Voice (TDM VoIP SIP) and Data (DIA MPLS VPRN).
• Escalate issues to appropriate carriers or personnel and track progress until resolution.

CrossDepartment & Vendor Communication (20%)

• Communicate daily with internal departments telecommunication providers enterprise customers and vendors to coordinate resources and resolve incidents.
• Stay updated on organizational SOPs.
• Perform additional tasks as assigned by the NOC management team.

Education:

• High School Diploma or equivalent required.
• Associate or Bachelors degree preferred but not required.
• Vendor certifications (BTI Cisco Ciena AdTran AlcatelLucent Fortinet VeloCloud etc.) preferred but not required.

Experience:

• 12 years of experience in a telecommunications environment preferred but not required.
• Experience or training in voice and data communication networks and elements as well as knowledge of data/wireless communications principles.

Key Competencies:

• Ability to quickly and effectively resolve network and customerinitiated incidents.
• Strong communication skills with the ability to interact empathetically with customers.
• Analytical mindset with a focus on problemsolving.
• Willingness to escalate issues and follow up until resolution is achieved.
• Demonstrated ability to take on new challenges and assume increased responsibility.

Technical Knowledge:

• Basic understanding of the following technologies:
  • Carrier transport circuits (Ethernet over Copper ADSL T1s fiber services MetroEthernet)
  • Network infrastructure DNS IP Subnetting
  • Dynamic Routing Protocols (BGP OSPF RIP EIGRP)
  • Telephonybased technologies (TDM VoIP SIP etc.)