Customer Care Specialist

About Us:

At Cuckoo we put our customers at the heart of everything we do as we try to make their lives easier and their broadband faster. Because the truth is we want them to actually feel good about their broadband. Thats why we call it feelgood broadband. Weve already topped MoneySavingExperts poll for the best customer service (twice) and are well on the way to achieving our overall aim: to become the UKs most recommended way to connect.

So if youre as customer obsessed as we are and want to help change the face of the UKs broadband industry wed love to hear from you.

More about this role:

Cuckoos customers are the reason we do what we do! We exist to create smooth and stress free journeys and offer the best support when its needed. Our Customer Care team aim to provide an excellent customer experience whilst showcasing Cuckoos core values with every interaction.

This role is hybridremote meaning that certain shifts can be worked remotely from the comfort of your home and from our modern spacious and vibrant Exeter based office.

If you are looking for a peoplecentred career with progression growth opportunities and the chance to play your part as we change the face of Broadband then keep reading to find out more...

Please note this is a full time role (37.5 hours a week 5 days a week).

Our opening hours are 8am 8pm MondayFriday and 9am 5:30pm on the weekends. Youll work variable shift patterns within these hours.

This includes: One late shift per month on average (worked remotely) and approximately one 9am5:30pm weekend shifts per month (also worked remotely).

Each day youll be:

• Dealing with customer interactions via phone email and live chat.
  Owning the customer experience including installation management Customer Care and phone number porting requests.
• Proactively managing customers experiences both before and after installation ensuring that they have regular contact and have realistic time frames and managed expectations.
• Assisting in resolving any issues the customer may have such as loss of service and or installation issues.
• Identifying potential advocate customers that can be approached for case studies and customer feedback quotes.
• Collaborating with other teams within the business to ensure an efficient customer journey throughout.

You should apply if you:

• Have a customercentric approach in all interactions
• Enjoy working with and around other passionate people
• Are comfortable multitasking and managing priorities
• Have a great level of attention to detail
• Love working with likeminded people
• Have excellent written and verbal communication skills
• Have the desire to do things a little bit differently

It would also be great if you:

• Have experience working within a customer care team (bonus points if you have experience in a telecoms environment!)
• Have experience working within a fast paced startup or scale up environment

Life inside the nest:

• Annual salary of 24690
• 4x Life Assurance
• Income Protection
• Salary Sacrifice Pension
• 30 days holiday plus statutory bank holidays
• Enhanced Sick Leave
• Enhanced Family Leave
• Private Healthcare
• Private Dental Care
• Cycle 2 Work Scheme
  
• Health Cash Plan
• Shopping Discounts
• Discounted Breakdown Cover

Can you see yourself working with us Apply now!
We want all candidates to have every opportunity to shine and show us your talents please let us know if there is anything we can do to make sure our assessment process works for you!