Field Quality Engineer
Field Quality Engineer
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Job Description
For over 15 years Trilyon has been at the forefront of providing comprehensive global workforce solutions and staffing services. Leveraging our extensive expertise across multiple domains such as Cloud technology Salesforce AI Machine Learning and Technical Writing we consistently exceed expectations in catering to a wide range of requirements.
Currently we are seeking a Field Quality Engineer for one of our clients that is a leading multination corporation.
Role : Field Quality Engineer
Location: : Santa Clara CA
Type : Long Term Contract
Job Description:
- Were looking for a Field Quality Engineer to help support and enhance our Return Merchandise Authorization (RMA) process.
- This role involves coordinating product returns managing requests and working closely with customers and internal teams.
Key Responsibilities:
- Handle and manage RMA requests from customers.
- Work with internal departments and thirdparty suppliers to ensure RMA procedures are completed on time.
- Support and improve our existing RMA processes to make them more efficient and reduce processing time.
- Prepare reports and analyze data to track the effectiveness of the RMA process.
- Ensure that all corporate and regulatory requirements are met within the RMA process.
Minimum Requirements:
- 5 years experience in a customer facing role of any kind.
- Basic understanding of RMA processes and product return principles is a must.
- Strong problemsolving skills and ability to work effectively in a multitasking environment across multiple groups at AMD.
- High attention to detail and ability to manage large amounts of data.
- Experience with Windows Microsoft Office and web portals (e.g. Salesforce Jira).
- Experience with Python is a plus.
Recommended Skills:
- Experience in any customer facing role.
- Experience with data management and process automation systems.
- Analytical thinking and ability to suggest improvements.
- Good knowledge of Linux Python and SQL.
Sam Arora
Contact No.
Equal Employment Opportunity
Trilyon is an Equal Opportunity Employer committed to fairness and respect for all individuals. We value diversity in age disability ethnicity gender gender identity religion and sexual orientation believing it drives innovation and better service. Employment decisions are made impartially without regard to any protected characteristic under federal state or local law. Our diverse team drives innovation competitiveness and creativity enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable
Employment Type
Full Time
