TS
USC/GC
Remote in EST
MUST have a valid LinkedIn profile
Qualifications & Requirements
College degree and relevant certifications preferred but not required in lieu of experience
Minimum 3 years of relevant experience supporting Microsoft Applications
Excellent communication and technical problem solving skills
Proficient in SharePoint Exchange Outlook PowerBI and Power Apps/ Power Automate
Experience with a ticketing system such as ServiceNow
Experience in Azure Cloud highly preferred
Duties & Responsibilities
Identify research recommend and implement Microsoft 365 solutions and applications such as Teams Office Outlook Flow PowerApps OneDrive Bookings Power BI and SharePoint.
Serve as the Microsoft Outlook administrator.
Provide best practice advice and guidance to the campus related to email and related services.
Serve as the ITS point of contact regarding new requests related to Microsoft Applications and related solutions to meet business needs.
Develop maintain and update Microsoft 365 governance documentation.
Provide support to employees for technical and configuration issues related to Microsoft 365 applications.
Implement compliance and enforce ownership of applications and site content with stakeholders.
Partner with ITS and other workgroups for the integration and testing of applications that support or integrate with Microsoft 365 applications.
Manage Microsoft 365 security administration in collaboration with the information security team.
Stay current on Microsoft 365 changes updates and new releases and keep the campus informed on forthcoming changes.
Provide system support and maintain uptime of applications within acceptable standards.
Ensure effective use of existing applications and deliver new solutions in a timely manner.
Provide application maintenance.
Ensure compliance with license agreements and provide input to contracts for the Colleges Microsoft Enterprise Agreement and other Microsoft applications.