Help Desk Technician
Help Desk Technician
Posted on :
11-10-2024
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Job Description
Local company in Lincoln NE for a help desk technician.
This role will be on site working 85 Monday Friday!
This role will be on site working 85 Monday Friday!
- Serve as the first contact with customers who need technical assistance via the phone or email
- Perform troubleshooting using different diagnostic techniques
- Troubleshoot diagnose and resolve technical hardware and/or software issues
- Provide quick resolution and excellent customer service
- Redirect unresolved issues to the next level of support personnel
- Provide needed information on IT products or services
- Keep record of problems and their resolution
- Followup with customers
- Provide feedback on processes and make recommendations on areas to improve
- Maintain technical documentation and service catalog on installation of software configuration of hardware and problem troubleshooting
- Suggest improvements on procedures
- Previous working experience as an IT Help Desk Technician or some IT knowledge/experience in a relevant field
- Excellent communication and interpersonal skills
- Customeroriented and patient
Zelle is an Equal Opportunity Employer
#ZelleG
Employment Type
Full Time
Key Skills
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