Desktop Support Engineer

Working Conditions/Physical Demands:

• Work is performed both in an office setting and in the field. There may be exposure to noise and dust.
• Work may involve physical exertion including walking standing kneeling stooping reaching lifting crawling and climbing.
• Perform simple and power grasping pushing pulling and fine manipulation use telephone and write or use a keyboard to communicate through written means and lift or carry weight of up to 50 pounds.
• Manual dexterity clear understandable speech and visual and hearing acuity are also required.

Required License:

• Possession of a valid state of California drivers license.
  

Skills and Experience:

• Expert understanding of the Apple and Windows platforms.
• Methods and techniques of application development system design programming and software installation.
• Principles and procedures of quality assurance and security related to computer information systems.
• Principles and practices of computer science and information systems.
• Principles and practices of software troubleshooting.
• Operational characteristics of a variety of computer platforms and operating systems.
• Methods and techniques used in the installation troubleshooting and maintenance of
• information systems and software applications.
• Pertinent local state and federal codes laws and regulations.
• Principles and practices of applications systems programming.
• Personal computer hardware and software components.
• Characteristics of various computer programs networks software packages and programming languages.
• Apple and Microsoft Server software.
• Intermediate knowledge of UNIX.
• Intermediate knowledge of networking/WiFi and how to troubleshoot connectivity issues.
• Knowledge of Adobe products Global Service Exchange Microsoft Office FileMaker Pro
• Experience with Record management Systems Staffing Systems and Software Management Tools.
• Expert knowledge of Apple desktop/laptop/iOS devices.

Ability To:

• Setup administer maintain monitor and install hardware and software applications.
• Recommend design implement and install computer software applications.
• Troubleshoot detect isolate and resolve information system problems.
• Analyze and assess the technological needs of users.
• Independently perform systems analysis activities.
• Install troubleshoot and upgrade information systems. Evaluate testimplement and support new operating systems.
• Monitor maintain and administer a variety of operating systems.
• Work irregular and protracted hours including weekends.
• Work independently with minimal supervision.
• Exercise independent judgment and make appropriate decisions.
• Establish and maintain excellent effective and professional working relationships with those contacted in the course of work.
• Work collaboratively with other team members and staff.
• Effectively manage multiple projects and priorities.
• Recognize problems and develop recommendations and solutions.
• Communicate clearly and concisely both orally and in writing.

PreEmployment Conditions:

• The candidate must pass a background check Live Scan fingerprint and complete a medical examination.