Software Quality and Technical Writer

3Brain is a Swiss deep tech company working on cellelectronic interfaces that link biological networks to computers via custommade semiconductor microchips. Our mission is to empower life scientists to probe intelligent networks accelerate biomedical discoveries for the benefit of patients and create a future more exciting than the present. Our interdisciplinary team of scientists and engineers are constantly pushing the boundaries of engineering for lifes complexities. We are ambitious fastgrowing and love to explore. The companys cuttingedge products are used in laboratories and pharma companies worldwide. 3Brain is headquartered in Switzerland nearby Zurich has a Data Science and Discovery Unit in Genova Italy and an operational unit in the US.

Tasks

3Brain is seeking for a fulltime Software Quality and Technical Writer for its Italian office having experience in programming. The candidate will work at the interface between the software and customer success departments responsible for quality and for creating maintaining and managing documentation related to 3Brains software suite. Additionally the candidate will be responsible for deployment testing and providing secondtier support to customers regarding software issues. Main responsibilities:

• Write update and maintain the user manuals for Brainwave software ensuring clear instructions and visuals for endusers.
• Create detailed and concise release notes including new features improvements and bug fixes to be shared with customers and internal teams.
• Test and evaluate new releases features and updates of Brainwave software before deployment ensuring quality accuracy and usability.
• Draft and send wellstructured emails to customers highlighting key updates new features bug fixes and any significant changes with each software release.
• Engage directly with customers to provide secondtier support for complex technical issues troubleshooting problems and coordinating with development teams when necessary.
• Partner with the Customer Success team to address technical issues related to software functionality troubleshooting and user experience.
• Proactively gather and document customer feedback on software performance usability and desired improvements sharing insights with the product and development teams to enhance future versions.

Requirements

Required Qualifications

• Diploma or Bachelor in Computer Science Information Technology Technical Writing or a related field (or equivalent experience).
• 2 years handson experience at least in one of the following tech: C# C Python.
• Excellent English language skills (C2 level).
• Excellent written and verbal communication skills with an ability to translate complex technical concepts into clear and accessible language.
• Experience with graphic and software tools used in technical writing such as Adobe Acrobat Microsoft Office Suite MadCap Flare or similar tools for creating visuals diagrams and structured content.
• Applicant must have an EU residence permit.

Additional Qualifications

• Proven experience in similar position.
• Knowledge of HTML and CSS.
• Knowledge of Adobe Suite.

Benefits

• A dynamic and stimulating work environment driven by a desire to build transformational technologies to help others.
• A young fastgrowing company with plenty of opportunities for personal growth and development.
• Working place: Genova Italy. It is a wonderful Mediterranean city with and incredible history located at the heart of nearby worldrenowned places Cinque Terre or Milan the fashion and business hub of Italy.

To apply send your CV and short motivation letter to hr(at)3brain(dot)com subject: Software Quality and Technical Writer.