Czech Customer Advisor - Greece - Remote
Czech Customer Advisor - Greece - Remote
Posted on :
11-10-2024
Employer Active
1 Vacancy
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Job Description
Tasks
- Communicate with customers via phone chat & email
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction representing a major brand
- Provide troubleshooting for mobile devices (mobile phones tablets & more)
- Assist customers to manage/secure their account & passwords
- Setup repairs for hardwarerelated issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
Requirements
- Fluency in Czech (minimum C1) and Advanced English knowledge
- Familiarity with iOS and/or MacOS or comparable technology is a plus
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
Employment Type
Full Time
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