First Level Support mwd
First Level Support mwd
Posted on :
11-10-2024
Employer Active
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
We at LAN IT 24 are currently looking for First Level Suppport for Warsaw Poland
Start: ASAP
Full time (MonFri/40 hour ) 100% Onsite
Tasks :
- Provide first/second level contact and problem resolution for customer issues.
- Work with Third Party Vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install upgrade support and troubleshoot XP Windows 7 Windows 8.1 Windows 10 and Microsoft Office 2010 Cisco Jabber another authorized desktop application.
- Should have basic knowledge of Mac operating system to support Apple pc users.
- Install upgrade support and troubleshoot for printers computer hardware.
- Performs general preventative maintenance tasks on computers laptops printers.
- Performs remedial repairs on Desktops laptops printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks Servers Audio/Visual Smart Devices and Telecoms.
- This position requires the ability to work in a projectbased environment requiring flexibility and teamwork. Performs other duties as assigned.
Requirements:
- Bachelor Degree or equivalent in Computer Science or related field.
- CompTIA A Microsoft Certified Professional (MCP) or better.
- Minimum of 18 months years of IT experience.
- Windows 710 Microsoft Active Directory utilization of GPOs MS Office 365 PC hardware installation and troubleshooting Enterprise antivirus solutions Helpdesk ticketing systems.
- Mobile device management including IOS and Android devices Enterprise encryption solutions Windows PC/laptop management via Active Directory.
- Proven analytical troubleshooting and problem solving skills.
- Proven ability to multitask effectively determine priorities and meet SLAs.
- Excellent communication relationshipbuilding and internal customer service skills.
- Adaptable and flexible in a fastchanging industry and work environment.
- Willing to work offhours and weekends when required for projects or emergency support.
- Must have knowledge of English & Local Language (Polish C1) (written and verbal)
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
