Senior Windows Systems Engineer
Senior Windows Systems Engineer
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This is a remote position.
SUMMARY
We are looking for an experienced Senior Windows Systems Support Engineer to join our Enterprise Engineering Team. As a Systems Engineer you provide L2 support and perform Engineering tasks as needed by the client. It will be your job to acknowledge escalations from the System Support and System Analyst teams update case notes in our ticketing system monitor email and work cases both on a selfstarting and assignment basis. This is a fully remote position. You will work on a team of international colleagues providing follow the sun support for global trading markets.
- Deliver a stellar remote enduser and systems support experience.
- Level 2 System Admin and System Support for client infrastructure.
- Monitor and manage calls chats and case management queues.
- Perform documented procedures with attention to quality and detail.
- See cases and calls through to clientconfirmed resolutions.
- Work from a ticketing system and document supportrelated solutions and client environments.
- Identify and troubleshoot repetitive issues for root cause analysis.
QUALIFICATIONS
- 5 years Windows Server administration configuration and management
- 3 years PowerShell knowledge for modifying and updating scripts
- 3 years Windows Failover Cluster management
- Ability to do Root Cause Analysis on Windows Servers
- Professional and concise communication both verbal and written
- PowerShell skills beyond simple queries must be able to read and write long form PowerShell scripts and operations that uses variables references and long operations.
- Windows NT Share configuration and modification
- Active Directory modifications
- Backup best practices knowledge
- Ability to be proactive and speak up when you see an issue
- Monitor Ticket Chat and Email queue to acknowledge cases within SLA requirements
- Attention to detail
- Pluses but Not Required:
- Experience working on an international team
- VMware experience
- Avamar working experience
- WinSCP and FTP knowledge
- DataDog and SNMP tools
- Splunk usage to pull relevant events
JOB REQUIREMENTS
- Should be willing to accept a longterm workfromhome arrangement.
- Should be amenable to a permanent midshift schedule.
General Windows Server infrastructure - administration, configuration, troubleshooting, and management (2016+), Performing Root Cause Analysis (RCA), Windows Failover Clustering (Failover Cause Analysis), PowerShell [(administering Windows Servers using PowerShell (commands)], Windows Cluster management, Windows NT Share configuration and modification, backup and recovery, DNS
Employment Type
Full Time
