drjobs Team Leader with Swedish

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Job Location drjobs

Thessaloníki - Greece

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find a Swedishspeaking Team Leader.

Location: Thessaloniki Greece

Work Model: Onsite

Employment type: Fulltime.


DUTIES AND RESPONSIBILITIES:

  • Conduct thorough content analysis to swiftly detect and address any breaches of community standards terms of service and legal obligations guiding content moderators in maintaining adherence.
  • Offer constructive feedback and personalized coaching to content moderators empowering them to enhance their performance and uphold consistency in moderation decisions throughout the team.
  • Establish and refine quality assurance frameworks and documentation to meticulously monitor and report on moderation accuracy and efficiency driving continuous improvement initiatives.
  • Collaborate closely with Operations Training and Product Development teams to streamline moderation processes optimize tools and foster synergies across departments for enhanced effectiveness.
  • Keep abreast of industry trends best practices and regulatory changes concerning content moderation proactively proposing adjustments to policies and procedures to ensure ongoing compliance and operational excellence.

REQUIREMENTS:

  • Fluent English (C1) and Swedish (C1) must be able to read and speak the language with an emphasis on great grammar skills
  • Bachelors degree in a related field or equivalent work experience
  • Proven experience in team leadership preferably in a BPO or tech company environment
  • Strong understanding of online community standards legal requirements and regulatory frameworks related to content moderation
  • Excellent analytical and problemsolving skills with the ability to make sound decisions under pressure
  • Exceptional attention to detail and ability to maintain accuracy while working with large volumes of content
  • Effective communication and interpersonal skills with the ability to provide clear feedback and collaborate with crossfunctional teams
  • Proficiency in using moderation tools and platforms as well as Microsoft Office Suite and Google Workspace
  • Experience with machine learningbased moderation tools and technologies will be considered as an advantage.

OFFER:

  • Excellent remuneration package based on experience skills and performance
  • Shifts within 24/7 hours of operation
  • Relocation support
  • Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
  • A dynamic and creative team with a positive and friendly atmosphere
  • Good work environment the employer can show off great reviews from their employees
  • Guidance and tools to reach your full potential
  • Indefinite contract
  • Private health and life insurance
  • Monthly meal vouchers
  • Transportation allowance
  • And many others!

Employment Type

Full Time

Company Industry

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