Receptionist
Receptionist
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Salary Not Disclosed
1 Vacancy
Job Description
The Drei Berge Hotel is more than just a place to stay it is a gateway to a timeless experience. Its mission is to offer to its guests a parenthesis out of time in the stunning village of Mrren where natures beauty and artistic inspiration merge into an unforgettable journey. Mrren s breathtaking valleys have sparked the creativity of the worlds greatest artists and we see our hotel as a medium for art design and storytelling enthusiasts to discover and immerse themselves in this magical world.
The Drei Berge Hotel is more than just a hotel it is the flagship of the brand and the first embodiment of the vision of Ramdane Touhami. It is part of his family group specialized in artistic creation design retail and hospitality : the Drei Berge Utopia coffee shop in Paris the environmentally conscious Drei Berge clothing brand and other creative ventures such as the outdoor clothing retail shop A Young Hiker and Permanent Files a publishing company that releases the Useless Fighters magazinea singular take on the mountains and the people who explore them.
The Drei Berge Hotel leitmotiv is that every guests stay is genuine singular and full of surprises.
Tasks
Why This Role Matters
As the Receptionist you are the beginning of this journey for the guests. From the first interaction you set the stage for what will be a remarkable stay full of unexpected discoveries and personal connections. Your role goes beyond handling reservations and inquiries; you are a storyteller a guide and a key part of what makes our guests feel like theyve stepped into a world apart.
What Youll Do
Guest Reception and Checkin/Checkout:
Welcome guests upon arrival manage checkins and checkouts efficiently and provide assistance with any special requests with a personal touch
Introduce them to the Drei Berge Hotel experience and to the broader brand ecosystem of the group and to the village of Mrren
Customer Service: Deliver exceptional customer service by answering inquiries resolving issues and providing information on hotel services local attractions and transport options.
Booking Management: Manage reservations via phone email or booking systems ensuring accurate and timely recordkeeping.
Concierge Duties: Assist guests with restaurant reservations transport arrangements and local recommendations to enhance their stay.
Billing and Payments: Handle guest payments issue invoices and manage the daily cash register with attention to detail.
Team Collaboration: polyvalence is key: coordinate with housekeeping maintenance and other departments to ensure smooth operations and guest satisfaction.
ProblemSolving: Address any guest concerns or complaints professionally and efficiently ensuring a positive resolution.
Requirements
We are looking for someone :
- Proven experience as a receptionist customer service representative or in a similar role in hospitality
- Strong communication and interpersonal skills
- Excellent organizational abilities and attention to detail
- Fluent in English (additional languages are a plus like German)
- Familiarity with hotel booking software and basic computer skills
- Flexibility and polyvalence to work shifts including weekends and holidays and into different roles and responsibilities (if needed helping in the restaurant supporting housekeeping)
Employment Type
Full Time
