Solutions Engineer Botswana
Solutions Engineer Botswana
Posted on :
10-10-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Our client is a global provider of intelligent IoT solutions and services focused on video surveillance and they are looking to hire a Solutions Engineer.
Job Responsibilities
1. Product Introduction & Configuration
- Present new product features to channel customers and assist them in selecting and configuring the appropriate products.
2. Technical Issue Resolution
- Provide prompt responses to customer inquiries helping resolve technical issues efficiently.
3. Customer Training
- Train technical staff from channel customers equipping them with the necessary knowledge to improve their technical capabilities.
4. Customer Feedback & Product Improvement
- Gather and consolidate customer feedback on product demands and communicate these insights to the product department for continuous
improvement.
5. Project Planning & Sales Support
- Collaborate with sales teams to analyse customer needs and provide comprehensive project plans tailored to those requirements.
6. Bidding & Tender Support
- Assist customers with the preparation of tender documents and ensure that project bids meet the required standards.
7. Project Risk Management
- Support sales teams in assessing project phases identifying potential risks and developing solutions to mitigate them.
8. Technical Support Coordination
- Coordinate internal resources to ensure effective technical support throughout project implementation.
9. ThirdParty Integrator Relations
- Maintain strong relationships with thirdparty integrators fostering mutual cooperation for successful engineering projects and winwin outcomes.
10. Marketing & Product Promotion
- Work with the marketing team to promote the technology and products to customers enhancing market understanding and gathering
valuable market feedback.
Job Requirements
- Degree in Network Communications Computers or related fields.
- Minimum of 2 years of relevant experience.
- Proficiency in using OFFICE software and familiarity with common network and serial port troubleshooting tools such as sniffers and NCOM.
- Strong customercentric attitude with a focus on delivering excellent service.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
