L2 System Support Engineer
L2 System Support Engineer
Posted on :
10-10-2024
Employer Active
1 Vacancy
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Job Description
The Band 2 Desktop Technician will provide daytoday local/remote desktop support receive inbound calls answer questions troubleshoot and document steps performed to resolve challenges with hardware software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix fault diagnosis and resolution. Providing fault analysis to customers various core operating systems and platforms as well be able to provide support and apply desktop fault resolution for the approved application suite.
Reading error codes flashed up on the device
Swapping out hardware
Tracing faults using diagnostic devices and software
Upgrading components
Assisting the support staff of other service providers
May require some staggered shifts
Will require some travel to sites
Other duties may be assigned
Common inventory management techniques knowledge
Requirements
Work experience at a minimum of 3 years. to perform warranty hardware repair of HP Dell and Lenovo devices including warranty parts ordering repair/replacement and defective part return.
Working technical knowledge of Windows operating systems to allow for resolution of issues or full rebuild of the PC using client specific documentation provided by the client.
Familiarity with OSX iOS and Android operating systems in order to provide besteffort support to End users using related devices.
Working technical knowledge of Microsoft Office Products antivirus products desktop services to allow for resolution of software application issues.
Ability to utilize provided knowledge article to resolve issues with client specific applications.
Working technical knowledge of Windows operating systems to allow for resolution of issues or full rebuild of the PC using client specific documentation provided by the client.
Familiarity with OSX iOS and Android operating systems in order to provide besteffort support to End users using related devices.
Working technical knowledge of Microsoft Office Products antivirus products desktop services to allow for resolution of software application issues.
Ability to utilize provided knowledge article to resolve issues with client specific applications.
Work experience at a minimum of 3 years. to perform warranty hardware repair of HP, Dell, and Lenovo devices including warranty parts ordering, repair/replacement, and defective part return. Working technical knowledge of Windows operating systems to allow for resolution of issues, or full rebuild of the PC using client specific documentation provided by the client. Familiarity with OSX, iOS, and Android operating systems in order to provide best-effort support to End users using related devices. Working technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues. Ability to utilize provided knowledge article to resolve issues with client specific applications.
Employment Type
Full Time
Key Skills
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